Product Operations Manager
SoftConstruct is seeking a Product Operations Manager to optimise the product lifecycle by enhancing process efficiency, improving cross-functional communication, and ensuring data-driven decision-making across the organisation and its partners.
The role involves designing and maintaining scalable processes for the entire product lifecycle, from launch to post-launch iteration. The Product Operations Manager serves as a primary internal resource for product management, engineering, and design teams, providing the tools and workflows necessary to maximise efficiency.
- Design, implement, and maintain scalable processes for the entire product lifecycle, from launch and post-launch iteration (e.g., release process, feature request intake).
- Serve as the primary internal resource to the Product Management, Engineering, and Design teams, providing them with the necessary tools, documentation, and streamlined workflows to maximise their efficiency.
- Act as the key operational liaison between the product team and external partners or vendors, ensuring clear communication and alignment.
- Standardise and facilitate the communication of product updates, launch schedules, and strategic changes to key internal stakeholders (e.g., Sales, Marketing, Account Managers, and Executive Leadership).
- Work closely with Product Marketing and other teams to manage the operational aspects of product and feature launches, including internal training, resource preparation, and process adherence.
- Help define and enforce consistent release cadences, ensuring all required steps (QA, documentation, communication) are executed properly and on time.
- Proactively identify operational risks, process inefficiencies, or workflow gaps that could impact product quality or operation and propose actionable solutions.
- Own and optimise the process for collecting, centralising, and synthesising customer and user feedback (e.g., support tickets, surveys, user interviews, feedback) to deliver actionable insights to the Product team.
- Partner with Data/Analytics teams to ensure the right product usage metrics and KPIs are tracked, documented, and made accessible through standardised dashboards for data-driven decision-making.
- Establish and monitor key performance indicators (KPIs) for product operational health and efficiency, reporting regularly on progress and areas for improvement.
- Drive the adoption of new processes, tools, and best practices within the Product organisation and among cross-functional partners.
- Strong skills in process design, optimisation, and cross-functional coordination (required).
- Experience collaborating closely with Product, Engineering, and Design teams (required).
- Ability to manage and standardise stakeholder communication across internal and external partners (required).
- Familiarity with go-to-market (GTM) workflows, product launch preparation, and cross-team enablement (required).
- Understanding of release management practices, including QA alignment, documentation flow, and rollout procedures (required).
- Strong capability to identify operational risks and propose practical mitigation strategies (required).
SoftConstruct is a technology developer founded by the Badalyan brothers in 2010, working across a range of IT sectors. The company originated several market-leading brands, including BetConstruct, FeedConstruct, SpringBME, Ucraft, Fasttoken and FastShift, which together make up the wider SoftConstruct group. Its best-known product, BetConstruct, supplies online gaming and sports betting software and services to operators worldwide. SoftConstruct employs over 5,000 people across more than 10 trademarks and numerous offices, and is headquartered in Yerevan, Armenia.