Technical Support Specialist
We’re looking for a motivated and customer-focused Technical Support Specialist to join our team. You’ll be the go-to person for resolving technical issues, deploying hardware, and ensuring our internal systems run smoothly. If you enjoy variety, responsibility, and being the friendly expert others can rely on - we’d love to hear from you! This is an entry-level position, suitable for someone with 1-2 years of experience or relevant experience from military service.
- Act as the single point of contact and “technical advisor” for 1st and 2nd line support including troubleshooting software, hardware, printers, and deploying or replacing workstations
- Manage open support cases in our ticketing system while meeting SLA requirements, and provide clear technical documentation and user instructions
- Offer remote and phone support to other offices, ensuring alignment between technical teams across locations
- Maintain and troubleshoot server and network infrastructure including Active Directory, Exchange Server, SCCM, VMware, Zoom, JAMF, DNS/DHCP, and more
- Ensure network availability, support the technical server room, and maintain physical resources
- Manage security compliance for devices, including updates and troubleshooting for tools such as Symantec Antivirus, SafeEnd, and Cisco NAC
- Support and manage Android and iOS devices through MobileIron
- Assist with training and setup for meeting room equipment, manage Asset Management via Microsoft Dynamics NAV, and support IT needs for Sales and other departments
- A hands-on, service-oriented professional with strong troubleshooting skills and a proactive mindset
- Excellent communicator who’s confident working across teams and locations, both in-person and remotely
- Someone with knowledge of IT infrastructure, endpoint management tools
- Hybrid work model
- Free parking in the building + free electric car charging
- Broad collective health insurance (with options for family members and extensions)
- Birthday gift + day off during your birthday month
- Refer a friend - bonus or gift card
- HitechZone membership
- Gifts on holidays and life events
- Ten Bis
888 is one of the world's leading online betting and gaming brands, operated by the London-listed group Evoke plc (formerly 888 Holdings). Founded in 1997, the business runs the 888casino, 888poker and 888sport brands and, after acquiring William Hill's international operations in 2022, became part of one of the largest online gambling groups in the world. It is headquartered in Gibraltar, with major operational hubs in Leeds, London, Malta, Bucharest, Sofia and Tel Aviv. The company develops much of its own gaming technology and operates across regulated markets in the UK, Europe, the Americas and Africa.
