Desktop Support Analyst
At Aristocrat, innovation pushes us ahead as we build outstanding experiences for our users. As a Desktop Support Analyst, you play a key role in maintaining smooth technology operations. This is critical to providing world-class gaming experiences. This opportunity offers more than a job; it offers a chance to join a team where your efforts make a lasting difference. Join a dynamic, collaborative environment with plenty of room for professional growth. If you are ambitious, meticulous, and enjoy working in a fast-paced environment, this role suits you well!
- Deliver high-quality IT Helpdesk support to internal employees, ensuring excellent customer service.
- Build and maintain positive relationships with the Global Aristocrat IT team.
- Operate effectively in a high-intensity, team-oriented environment.
- Open, update, and close trouble tickets with detailed information.
- Perform initial troubleshooting and diagnosis on local and remote devices, including proactive interventions.
- Build, update, bring up, and close incidents and service requests in our ticketing system.
- Develop and detail technical processes and procedures.
- Respond to and diagnose issues with corporate communications devices.
- Build, maintain, and solve PCs, laptops, and proprietary client hardware.
- Provide user assistance through phone, email, walkup, remote support, and virtual smart bar.
- Perform other duties as assigned by management.
- High school diploma or equivalent experience required; Associate degree or equivalent experience in Information Technology or related field preferred.
- A+, Network +, Security + certification preferred; MCP certification or equivalent preferred.
- ITIL certification or experience is a plus.
- 1+ years of Helpdesk/Call Center experience in a large Enterprise environment preferred.
- Technical knowledge across a broad range of IT fields.
- Strong verbal and written communication skills.
- Outstanding customer focus and attention to detail.
- Must be customer service oriented.
- Robust benefits package
- Health, dental, and vision insurance
- Paid time off
- 401(k) plan with employer matching
Aristocrat Leisure Limited is an Australian gaming and technology company and one of the world's largest providers of gambling products. Listed on the Australian Securities Exchange and headquartered in Sydney, it designs and manufactures electronic gaming machines and casino-management systems, and runs sizeable online real-money gaming (Aristocrat Interactive) and mobile games (Pixel United) businesses. Founded in 1953, the group employs more than 7,000 people across over 20 locations worldwide. It is the largest gaming-machine manufacturer in Australia and among the biggest slot-machine makers globally.
