Field Service Engineer
This position is responsible for customer satisfaction while performing installation, support, and ongoing technical service in the field for various types of slot machines and related products. Individual is committed to the mission and principles of Aristocrat and the Customer Service organisation.
- Install, convert, issue resolution, repair and / or de – install as vital Gaming Machines, Signs, and gaming controllers.
- Responsible for the coordination of all installations and visitation schedules in conjunction with the Dept Head. Pre-plan, schedule and perform services activities assigned to geographic territory.
- Provide direct customer support for training, parts purchasing advice and preventative maintenance programs.
- Provide assistance to customers by telephone or in person regarding technical challenges and reports on trends, needs and service challenges to keep management advised.
- Liaison with customer representatives and management regarding product performance, service or installation scheduling, training, and operational issues.
- Lead service activities and service cases to ensure timely and successful resolution of customer concern(s).
- Carry out any other reasonable duties that may occur on an ad hoc basis and/or requested by management.
- Maintain a neat and tidy workplace at customer sites as well as monthly reporting on field issues and installations
- Monitor System related issues on one link, vertex bingo etc to ensure actions are taken to resolve the customer problem(s).
- Include software burning as ongoing job.
- Electronics qualifications preferred.
- Industry related experience preferred.
- Demonstrate problem resolution skills and ability to learn.
- Successfully completed professional training courses or industry certification, if applicable.
- Understanding of all Microsoft Office Suite products.
- Must have excellent verbal and written communications and customer service skills.
- In depth understanding of Digital Electronics.
- Familiarity with networking technologies and issue resolutions.
- Must be organised, detailed, goal and results driven.
- The ability to collaborate and connect with all levels of management.
- Timely understanding and execution of instructions when assigned a task by a Department Head or designated individual overseeing installations.
- Build customer advocacy for Aristocrat Products and Service by delivering exemplary quality and performance as a leading supplyier in the gaming industry.
- Must be ready to travel on short notice, possibly for extended periods, and able to fly within EMEA any day.
- Must be willing to work extended hours, on call for dispatch and variable work shifts.
- Should be capable of performing a 2-person lift of a 110kg game onto stands, with a minimum 23kg lift alone.
- Self-motivated and self-disciplined.
- Must acquire gaming licenses in approved jurisdictions like Nevada Gaming Control Board and hold a valid passport and driver’s license.
- Ability to maintain confidentiality of information regarding the company, product, and employee information.
- Follow all lawful employer safety and health rules.
- Robust benefits package
- Global career opportunities
Aristocrat Leisure Limited is an Australian gaming and technology company and one of the world's largest providers of gambling products. Listed on the Australian Securities Exchange and headquartered in Sydney, it designs and manufactures electronic gaming machines and casino-management systems, and runs sizeable online real-money gaming (Aristocrat Interactive) and mobile games (Pixel United) businesses. Founded in 1953, the group employs more than 7,000 people across over 20 locations worldwide. It is the largest gaming-machine manufacturer in Australia and among the biggest slot-machine makers globally.
