Player Support Representative
At Aristocrat, our mission is to bring happiness to life through the power of play. As a Player Support Representative, you will have a key role in providing outstanding support to our players. You will ensure their gaming experience is truly remarkable. This opportunity allows you to join a multifaceted and driven team where your efforts directly influence player happiness and our company's growth. If gaming excites you and you enjoy working in a collaborative environment, this role is ideal for you! Midshift 3 pm to midnight
- Provide accurate information and support regarding customer accounts, products, and services
- Troubleshoot technical issues across computers, tablets, and mobile devices
- Handle live chat, email communications, inbound calls, as well as occasional outbound calls
- Communicate promotional offers and updates to VIP customers
- Identify, advance, and provide feedback on service issues or customer concerns
- Maintain strict customer confidentiality and data security standards
- Uphold what we value and remain current on internal processes and protocols
- Meet daily performance targets (approximately 70 customer contacts across channels)
- Adhere to SLAs, including responding to chats and calls within 45 seconds
- 0-2 years of customer support or call center experience preferred
- Be at least 21 years of age
- High school graduate or equivalent experience required; some college coursework preferred
- Strong problem-solving skills with the ability to think critically and resolve issues efficiently
- Excellent written and verbal communication skills
- Strong interpersonal skills with a customer-first approach
- Comfortable being camera-ready while working
- Advanced computer proficiency, including Microsoft Office; typing speed of 90+ WPM preferred
- Experience troubleshooting computers, smartphones, and tablets
- Diligent with strong grammar, typing, and data entry accuracy
- Ability to work independently with good judgment and discretion
- Highly organized with strong time management skills
- Capacity to excel in a dynamic, high-demand setting
- Previous technical support experience is a plus
- Health, dental, and vision insurance
- Paid time off
- 401(k) plan with employer matching
Aristocrat Leisure Limited is an Australian gaming and technology company and one of the world's largest providers of gambling products. Listed on the Australian Securities Exchange and headquartered in Sydney, it designs and manufactures electronic gaming machines and casino-management systems, and runs sizeable online real-money gaming (Aristocrat Interactive) and mobile games (Pixel United) businesses. Founded in 1953, the group employs more than 7,000 people across over 20 locations worldwide. It is the largest gaming-machine manufacturer in Australia and among the biggest slot-machine makers globally.
