Customer Service Representative (Seasonal, Remote)
The company is looking for a professional Call Center Representative to provide customers with the best possible service. This role involves answering questions, handling complaints, troubleshooting problems regarding products and services, and managing a high volume of inbound or outbound calls, chats, and emails.
The ideal candidate will seek to provide a positive experience for every customer that fully resolves their inquiry. The representative will empathise, listen, and understand the real reason for the contact and take the time to ask all clarifying questions to get a full 360-degree view of the contact. A successful representative will be efficient, detail-oriented, polite, knowledgeable, and able to adapt quickly to an ever-changing industry.
- Understand and address customer needs, complaints, or other issues with products or services.
- Respond efficiently and accurately to contacts, explaining all possible solutions courteously and professionally.
- Engage in active listening with callers, confirming or clarifying information, and diffusing angry clients.
- Utilise software, databases, scripts, and tools appropriately.
- Understand and strive to comply or exceed call centre metrics while providing excellent customer service.
- Be a part of and actively participate in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position.
- Adhere to all company policies and procedures.
- Answer questions, handle complaints, troubleshoot problems about products and services, and handle a high volume of inbound or outbound calls, chats, and emails.
- Ability to obtain and maintain licensing in all jurisdictions Bally's operates in (required).
Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business. With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.