Customer Account Supervisor (English Support)
The ideal candidate will possess a strong desire and passion to lead, coach, and develop others. This includes identifying development areas that will facilitate the progression of advisors and their day-to-day performance. Collaboration is essential, alongside the ability to demonstrate adaptability and a willingness to embrace new tasks within this diverse role. A comprehensive knowledge of development and Customer Support processes and procedures is highly desirable. The position is full-time, and the successful applicant will be required to work any four days on a 10 hour shift, between the hours of 07:00 and 08:00 the next day (this may change if needed.
- Leading and developing advisors through effective coaching and mentoring.
- Enhancing the customer journey through strategic departmental development.
- Analysing customer feedback and performance metrics to identify areas for enhancement.
- Being an escalation point for Advisors regarding process queries.
- Supporting the ongoing management of the department and collaborating with other teams to ensure seamless operations.
- Fostering a positive team culture that encourages collaboration and high performance.
- Extensive attention to detail. (required)
- Proven ability to work on your own initiative and maintain high standards under pressure. (required)
- Excellent written and verbal communication skills, with the ability to interact clearly and concisely with peers and senior management. (required)
- Passion for coaching and developing others. (required)
- Advanced analytical skills to interpret performance data and drive improvements. (required)
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively. (required)
- Strong problem-solving skills and a customer-centric approach. (required)
- Experience in handling escalated customer inquiries and issues. (required)
- A comprehensive knowledge of development and Customer Support processes and procedures is highly desirable. (preferred)
bet365 is one of the world's leading online gambling companies, founded in 2000 by Denise Coates CBE. The company employs over 9,000 people and serves more than 100 million customers in 27 languages, with a market-leading position built on its In-Play betting product. It offers betting across 96 sports and hundreds of thousands of streaming events, handling millions of requests and bets at peak times. Headquartered in Stoke-on-Trent, England, bet365 is known for its software innovation and continues to develop its online betting and gaming platform.
