French Language Customer Account Advisor (Hybrid)
Not your ordinary customer service role! Joining our team of European Customer Account Advisors in Malta gives you the opportunity to support our 100 million strong global customer base through offering epic customer service. As the world’s favourite online gambling brand, you will play an important role in shaping our customer experience. You will be supporting a wide range of contacts relating to betting, payments, and account queries: you will provide guidance and solutions via Live Chat, email and phone. With a focus on providing exceptional customer service when handling multiple queries, this full-time position requires a highly adaptable and motivated individual. Your schedule will be tailored to align with the dynamic sporting calendar, covering any five days of the week, including evenings, weekends and public holidays.
- Providing a positive customer experience and first-time resolution when assisting customers with queries and complaints.
- Liaising with internal departments in English in order to resolve our customers’ queries.
- Responding to customer queries in a timely manner via Live Chat, email and telephone.
- Using internal tools to assist and take ownership of your customer query.
- Investigating issues thoroughly and escalating queries where necessary.
- Maintaining knowledge of policies, procedures and licensing requirements.
- Promoting safer gambling.
- Fluent proficiency in verbal and written French communication for a fast-paced environment. (required)
- Clear communication in English, both written and verbal, to handle diverse questions. (required)
- Passionate about exceeding customer expectations and resolving issues efficiently. (required)
- High-level multitasking and handling multiple interactions simultaneously. (required)
- Proven stress resilience and the ability to thrive under pressure. (required)
- Independent problem-solving skills and initiative to resolve customer issues proactively. (required)
- Open to feedback and personal development focused. (required)
- Competent computer literacy, including CRM platform experience. (required)
- Experience in a dynamic customer service environment is preferred. (preferred)
- Competitive basic salary of €35,600 plus enhanced rates of pay.
- Rewarding bonus scheme.
- Development pathways.
- Variety of social and team events throughout the year.
- Comprehensive health insurance.
- Free gym access.
- Birthday leave.
- Onsite restaurant.
bet365 is one of the world's leading online gambling companies, founded in 2000 by Denise Coates CBE. The company employs over 9,000 people and serves more than 100 million customers in 27 languages, with a market-leading position built on its In-Play betting product. It offers betting across 96 sports and hundreds of thousands of streaming events, handling millions of requests and bets at peak times. Headquartered in Stoke-on-Trent, England, bet365 is known for its software innovation and continues to develop its online betting and gaming platform.