Reward & Benefits Coordinator
Description
The Rewards & Benefits Coordinator supports the delivery of our reward, recognition and engagement initiatives through timely and accurate administration of all related processes. This role is a central point in the team, helping to keep our projects and processes aligned, on track and delivered effectively across the organisation.
Responsibilities
- Act as the first point of contact for all reward, benefit and engagement related queries.
- Support colleagues and managers with first-line advice and guidance on various reward and benefits, e.g. benefits in kind, pension entitlements, eligibility queries, wellbeing benefits, recognition etc.
- Administration of benefits and colleague recognition schemes as required, e.g. Long Service Awards, New Babies, Weddings etc.
- Coordination of our reward and recognition platform, including ensuring users are onboarded and offboarded in line with agreed procedures.
- With the support of the team, ensure that all information contained within the platform is relevant, accurate and applicable for each respective colleague.
- Provide support as required for any campaigns, competitions or engagement Initiatives, including the management of points / prizes for winners.
- Support the delivery of the annual benefits calendar, including benefit renewals, spotlight stories / benefits, campaigns and wellbeing awareness days as required.
- Help develop and maintain benefits communication materials and guides.
- Support and promote colleague awareness initiatives related to rewards and benefits.
- Update the HR & Payroll system with any changes to benefit information, so that the appropriate benefit in kind tax calculations can be processed.
- Support the delivery of new initiatives as required.
- Ensure that the company vehicle policies and processes are communicated effectively and that all parties are compliant.
- Maintain our fleet records, systems and processes, ensuring they are accurate at all times.
- Manage the internal recharges process, e.g. for parking charges and damages.
- Maintain the vehicle trackers and fuel cards, ensuring they are available as needed
- Monitor the use and condition of the company pool car, managing bookings and maintenance as required.
- Act as the first point of contact with our fleet management company, supporting any escalations that need our involvement, e.g. a driver has failed to comply with a driving license check request
- Analyse all reports and make recommendations on actions in line with agreed procedures.
- Maintain car allowance records in accordance with eligibility criteria, ensuring colleagues and Payroll are kept up to date with any changes.
- Track any changes in company car allocation and ensure our HR system is accurate at all times and that P46 car reporting is accurate with HMRC
- Work collaboratively with the Pensions Specialist to support the administration of our pension schemes and continuously develop the associated processes as required.
- Ensure all tasks are carried out accurately, efficiently and that issues are escalated appropriately.
- Proactively seek out opportunities to improve processes and deliver fit for purpose solutions and first class customer service.
- Coordinate our invoicing process, ensuring all invoices are raised on time, tracked, escalated and where necessary credits are obtained and processed.
- Liaise with brokers and suppliers when required.
- Obtain and analyse relevant information for the department.
- Ensure that policies, procedures and process maps are kept up to date.
- Support the delivery of the colleague engagement survey as required.
- Any other duties as reasonably required.
Requirements
- General knowledge of employee benefit programs and / or company car schemes (required)
- Exceptional administrative and analytical skills (required)
- Strong attention to detail (required)
- Excellent time management skills (required)
- Proficient in Microsoft packages, including Excel (required)
- Highly personable (required)
- A tenacious, resilient and a self-starter (required)
- Able to act on own initiative, with little supervision, but also enjoys working in a team environment (required)
- A keen problem solver (required)
- Excellent communication skills, both verbal and written (required)
- Professional and recognises the importance of confidentiality (required)
- Experience working in a HR, payroll or benefits function (preferred)
- Completed or working towards CIPD Foundation Certificate in People Practice (preferred)
- Experience administrating a wide range of employee benefits (preferred)
- Understanding of benefit in kind / managing P11Ds / Payrolling Benefits (preferred)
- Experienced in fleet administration (preferred)
- Knowledge of pensions administration processes (preferred)
- Knowledge / experience of Resource Link (preferred)
- Experience working with different combinations of terms and conditions / complex data sets (preferred)
- Experience working within a multi-subsidiary style organisation (preferred)
Benefits
- Benefit from bonuses, incentives, retail discount vouchers and more.
- Monthly pension contributions.
- Enhanced maternity & paternity pay.
- A long-service recognition programme and life milestone rewards.
- A recognition scheme to earn and convert points to spend with over 700 retailers.
- A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching.
- Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.
- Access to further training and development opportunities.
About Betfred
Betfred is a betting and gaming company that has operated for over 50 years, founded by Fred and Peter Done. It runs more than 1,300 betting shops and employs around 9,500 people, combining a large retail estate with online sports betting and gaming. In 2019 it entered the US sports betting market as Betfred Sportsbook, now operating in several states, and has established a presence in South Africa, where it holds a majority stake in the online betting company LottoStar. Headquartered in Warrington, England, Betfred emphasises customer service and responsible gambling across its operations.
