HR Shared Services Manager
Betsson Group is now hiring for a HR Shared Services Manager to take the lead of our Malta-based team and elevate the way we deliver core HR services across all our global hubs. If you’re passionate about creating structure, boosting efficiency and driving high-quality HR delivery at scale, this is your opportunity to make a real impact. The Wow Are you ready to take the next step in your career and gain exposure on a global scale? Betsson Group is a publicly listed company with offices in over 20 countries, recognised as a market leader and a trusted brand. Joining our team means working in a truly global environment, collaborating with colleagues across regions, and contributing to projects that shape HR services globally.
- Lead and develop the HR Shared Services team, ensuring consistent delivery of core HR processes (contracting, onboarding, employee changes, offboarding).
- Design, build and implement HR Shared Services Ways of Working and frameworks, including process ownership, documentation, hand-offs and escalation paths.
- Drive automation and digitalisation across HR Shared Services, working with HR Systems Specialist to streamline workflows, reduce manual touchpoints and improve accuracy (e.g., auto-contract generation, workflow triggers, document issuing, notifications).
- Apply AI and innovative tools to reduce repetitive administrative workload and increase service efficiency where appropriate.
- Standardise and simplify HR administrative processes, removing unnecessary steps and ensuring the same quality of delivery in every location.
- Define clear request channels and intake Ways of working so HR Shared Services operates as a structured, predictable service rather than reactive or ad hoc.
- Create and maintain HR Process Ways of Working (handbooks, templates, checklists) to ensure consistency across all lifecycle activities.
- Partner with HR Managers globally to ensure alignment on compliance requirements and process execution.
- Work closely with Payroll to ensure accurate and timely transfer of data.
- Act as operational escalation point for HR delivery issues and proactively resolve structural gaps.
- Continuously improve service quality, using data insights, root-cause analysis and feedback loops to drive maturity and scale.
- 5–6 years’ experience within an HR Shared Services or HRIS-focused role (required).
- At least 2 years’ experience leading a team within HR Operations or HR Shared Services (required).
- Bachelor’s degree in Human Resources, Business Administration, or a related field (required).
- Strong background in designing and implementing HR processes, frameworks and ways of working, including documentation, hand-offs and escalation paths (required).
- Demonstrated experience managing and delivering exceptional HR services at scale across global, high-volume operations (required).
- Hands-on experience with HRIS systems is a must, ideally using SAGE People (required).
- Strong analytical skills and proficiency in Excel (required).
- Demonstrated ability to drive automation, design workflows and use innovative tools or AI to streamline administrative processes (required).
- Shape important decisions in a data-driven environment where insights make a real impact.
- Collaborate with a global team of innovators who value teamwork and continuous learning.
- Join a publicly listed company renowned for its strong market presence.
- Contribute to global projects while based in Malta.
- Gain exposure to international best practices and accelerate your career in a dynamic, fast-paced environment.
Betsson is a diversified, multinational gaming group whose history dates back to 1963 and which is now listed on Nasdaq Stockholm. The group employs around 3,000 people of more than 75 nationalities across over 20 locations; Betsson AB is registered in Stockholm, while its operational headquarters in Ta' Xbiex, Malta, run the day-to-day business. Through brands such as Betsson, Betsafe and NordicBet, it offers casino, sportsbook and other gaming products in regulated markets across Europe, the Americas and Central Asia. Its proprietary technology supports a scalable model serving both B2C customers and B2B partners, with responsible growth and customer protection central to its strategy.
