Human Resource Business Partner
Kick-start your career in the online gaming world and experience the very latest in technology and innovation. We’re Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands, including Betway and Jackpot City. We’re a powerhouse built on decades of expertise and we’re changing the game for good. Our mission is to give our customers a superclass entertainment experience. We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Super Group Africa, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar. Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary. We’re building experiences that wow our customers – and that starts with bold, curious people who want to do work that matters. If you’re hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment. As a Human Resources Business Partner (HRBP), you’ll play a key part in delivering a strategic function that provides value adding HR services through central human resources programmes to attract, develop, retain, and engage a skilled and diverse workforce. Your drive and ideas will help us move faster, improve smarter, and stay ahead of the game.
- To gain a deep understanding and fluency in the key business areas through developing strong collaborative relationships with key stakeholders
- Actively identifies gaps, propose and implement changes necessary to cover risks within key business areas
- Support cultural changes across the organisations through a variety of different methods, including implementing action plans
- Work in partnership with other business leaders utilising consultative practices and influential methods to credibly help all understand the human perspective in relation to business issues being discussed
- Providing coaching and mentoring to key business leaders empowering and enabling them to effectively manage and develop their staff
- Working with the Talent team to ensure the best talent is attracted and selected appropriately utilising tools and processes that add value to the employee-management life cycle
- With a focus on retaining and engaging the talent, ensure talent retention, succession-planning and talent development plans are in place, aligned and add value to the individual, the business unit and the organisation
- Work with management to resolve employee relations and disciplinary issues
- Coordinate the resolution of specific policy-related and procedural problems and inquiries
- Perform specific research/investigation into operational issues
- Provide first-line coaching support to individuals
- Responsible for dealing with workplace conflict through the introduction of an effective mediation service
- Work with managers to identify performance issues, including root cause, work-flow efficiencies and effectiveness, job design and human behavioural causes
- Develop and implement performance enhancement initiatives; utilise existing resources effectively (e.g. quality, training, peer-coaching)
- Ensure the performance management process is applied and utilised effectively
- Identify training needs, skills shortages, competency and capabilities at a role and functional level. Advise on appropriate interventions to fix and or improve
- Recommend, develop, schedule and deliver training and development courses
- Participate in induction programmes
- Identify OD issues – including team and individual issues e.g. performance, cultural, communication, leadership
- Responsibility for dealing with workplace conflict through the introduction of an effective mediation service
- Develop or source appropriate interventions to monitor, improve organisation/team or individual effectiveness
- Use employee engagement practices to monitor company culture and climate
- Identify and implement appropriate and effective interventions to enhance culture and climate at a team, department, inter-department and organisational level
- Provide advice, assistance and follow-up on company policies, procedures, and documentation
- Recommend, develop and maintain human resources information systems
- Recommend operating policy and procedural improvements
- Other HR related duties as assigned
- Clear, confident communication (written and verbal), and the ability to breakdown complex ideas (required)
- A collaborative mindset, working smoothly with cross-functional teams to hit shared goals (required)
- Strong organisational skills and the ability to manage multiple projects without dropping the ball (required)
- Exceptional attention to detail and a commitment to high-quality work (required)
- Adaptability – you stay sharp, productive and positive in fast-moving environments (required)
- Demonstrable working knowledge of Employment Law with the ability to apply it practically to workplace situations (required)
- Demonstrable experience of working as an HR Business Partner in a strategic, collaborative, dynamic and complex organisation (required)
- Demonstrable experience in detailed change and people management processes (required)
- A relevant formal qualification or equivalent appropriate HR generalist degree, preference given to organisational psychology fields of study (required)
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends (preferred)
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations (preferred)
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards (preferred)
- Experience in developing and executing customer retention strategies (preferred)
- Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast.
- Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.
- Support that has your back. Our Employee Assistance Programme offers resources for you and your family.
- Medical aid coverage
- Pension Fund contribution
- Group life cover contribution
- Free daily meals
- On-site Barista
Betway Africa is the African arm of Betway, the sports-betting and online-casino brand owned by Super Group (SGHC), a holding company listed on the New York Stock Exchange. Operating since 2006, it delivers sports betting and casino products - including the Jackpot City, Lucky Nugget and Ruby Fortune brands - across markets such as South Africa, Ghana, Nigeria, Zambia, Tanzania, Malawi and Mozambique. The division employs more than 1,000 people, with offices in Johannesburg and Cape Town. It covers functions spanning marketing, technology, finance and customer care for Betway's African operations.
