Billing Operations Specialist
We’re looking for a detail-driven professional to protect revenue, manage payment risks, and ensure smooth billing operations. In this role, you’ll handle fraud alerts, chargebacks, refunds, and billing tasks in CRM while verifying suspicious customers and monitoring operational KPIs. You’ll work closely with payment systems, address prevention alerts (including RDR), and continuously improve internal processes and knowledge base documentation.
- Processing fraud alerts from payment providers.
- Managing new chargebacks in payment systems and creating tasks in the CRM.
- Addressing Solidgate prevention alerts and RDR chargebacks.
- Issuing refunds.
- Reviewing and handling potential chargebacks.
- Handling Billing tasks in CRM.
- Verifying suspicious customers.
- Analyzing operational efficiency and KPIs adherence.
- Updating relevant articles and guides in knowledgwbase.
- English B2 (required).
- Basic Fraud & Risk Management Skills - for manual operational tasks (required).
- Payment Operations Expertise: Refunds, Alerts, Disputes (required).
- Basic Payment Systems Knowledge (required).
- Basic CRM & Process Management (required).
- Ability to process large volume of tickets (required).
- Ability to navigate in multiple systems (required).
- 28 business days of paid off.
- Flexible hours and the possibility to work remotely.
- Medical insurance and mental health care.
- Compensation for courses, trainings.
- English classes and speaking clubs.
- Internal library, educational events.
- Outstanding corporate parties, teambuildings.
Boosta is an international IT company that develops and promotes SEO tools, digital products and educational products, primarily for Western markets. Founded in 2014 and headquartered in Kyiv, Ukraine, it has released more than 10 products used by tens of thousands of people across Europe, Asia, the Americas and Australia. The company employs a team of over 400 specialists and runs an R&D department that backs startups and develops new products. Boosta operates across several verticals, including the iGaming affiliate space.