Customer Support Representative | Solvy
Description
We are currently looking for a Customer Support Representative to join the Solvy business, which is developing a full-cycle online platform for working with legal, financial, and personal documents.
Responsibilities
- Respond to incoming customer chats and emails promptly and professionally.
- Address customer complaints, provide effective solutions via emails and chats, and manage case follow-ups.
- Handle payment-related issues, including validating refunds, resolving payment issues, and verifying user accounts.
- Manage users' subscriptions and provide up-to-date information about their status.
- Manage tasks within the internal system to maintain organized and efficient workflows.
Requirements
- Has a strong command of English (Upper-Intermediate level or higher) to communicate effectively with our clients across chats and emails.
- Is a natural problem solver, ready to listen, understand, and resolve client issues with a positive attitude.
- Is empathetic and personable, making clients feel valued and heard.
- Is proactive and goal-oriented, always aiming to achieve more and lead by example.
Benefits
- Self-realisation and growth: Build a product from scratch and influence key decisions. Grow together with the business at a fast pace. Work in an environment with space and freedom to act. Become part of a strong team of A-players who are ready to share expertise and boost each other.
- Use learning opportunities: internal and external lectures, a large corporate library, compensation for external courses, English lessons, and speaking clubs.
- Comfortable working conditions: Work remotely or visit the office in Kyiv, coworking spaces in Lviv or Warsaw.
- Working hours: 15.00-23.00/16.00-00.00
- Recharge and rest: 28 working days of paid vacation per year, up to 30 days of sick leave.
- Care and support: Take care of your health: we provide medical insurance, a Mental Health program, and compensation for sessions with a psychologist.
- Join socially meaningful initiatives, including the Ukrainian Victory Support program.
- Participate in quarterly team buildings - online or offline - to make teamwork easy and enjoyable.
About Boosta
Boosta is an international IT company that develops and promotes SEO tools, digital products and educational products, primarily for Western markets. Founded in 2014 and headquartered in Kyiv, Ukraine, it has released more than 10 products used by tens of thousands of people across Europe, Asia, the Americas and Australia. The company employs a team of over 400 specialists and runs an R&D department that backs startups and develops new products. Boosta operates across several verticals, including the iGaming affiliate space.
