Quality Control Agent
In the role of Quality Control Agent, you will: Review the quality and volume of support agents’ tickets. Provide clear, constructive written feedback to agents. Identify trends and recurring issues, and escalate them to the manager. Create training materials to improve agents’ performance. Train and onboard new agents. Maintain ongoing communication with the manager.
- Review the quality and volume of support agents’ tickets.
- Provide clear, constructive written feedback to agents.
- Identify trends and recurring issues, and escalate them to the manager.
- Create training materials to improve agents’ performance.
- Train and onboard new agents.
- Maintain ongoing communication with the manager.
- Has at least 6 months of experience in customer support.
- Has experience in quality control, performance reviews, or mentoring.
- Possesses strong critical thinking and analytical skills.
- Can explain complex concepts in a clear and simple way.
- Has an English level of B2+ (mandatory).
- Has experience with CRM systems (Intercom, Zendesk, Freshdesk, Stripe/SolidGate).
- Self-realization and growth: Build a product from scratch and influence key decisions. Grow together with the business at a fast pace. Work in an environment with space and freedom to act. Become part of a strong team of A-players who are ready to share expertise and boost each other.
- Use learning opportunities: internal and external lectures, a large corporate library, compensation for external courses, English lessons, and speaking clubs.
- Comfortable working conditions: Work remotely or visit the office in Kyiv, coworking spaces in Lviv or Warsaw. Plan your working day independently - we offer a flexible schedule, because results matter most.
- Recharge and rest: 28 working days of paid vacation per year, up to 30 days of sick leave, and all public holidays fully covered. Optionally arrange a transfer - swap a working day with a day off and vice versa.
- Care and support: Take care of your health: we provide medical insurance, a Mental Health program, and compensation for sessions with a psychologist. Join socially meaningful initiatives, including the Ukrainian Victory Support program. Participate in quarterly team buildings - online or offline - to make teamwork easy and enjoyable.
Boosta is an international IT company that develops and promotes SEO tools, digital products and educational products, primarily for Western markets. Founded in 2014 and headquartered in Kyiv, Ukraine, it has released more than 10 products used by tens of thousands of people across Europe, Asia, the Americas and Australia. The company employs a team of over 400 specialists and runs an R&D department that backs startups and develops new products. Boosta operates across several verticals, including the iGaming affiliate space.
