Casino Compliance Manager
BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.
- Directly manage and mentor a team consisting of one Team Lead and five compliance/QA specialists, fostering a high-performance culture and ensuring clear alignment with departmental goals.
- Lead the compliance scoping for new market entries, establishing foundational operating procedures and actively supporting the Commercial team to ensure business expansion aligns seamlessly with regulatory constraints.
- Serve as the primary liaison between Casino Operations and the QA department to guarantee seamless communication and workflow alignment.
- Oversee the end-to-end go-live process for casino games, ensuring that all live content is fully certified, tested, and strictly adheres to the specific license requirements of each regulated market.
- Develop, implement, and maintain robust safeguards and operational processes to protect the business against Game Service Provider (GSP) technical failures, downtime, or compliance shortcomings.
- Lead deep-dive investigations into compliance breaches, GSP incidents, or technical failures. Support the wider business by managing player compensation calculations and drafting formal mitigation requests or incident reports for regulatory bodies.
- Continuously evaluate and optimize Quality Assurance workflows, identifying bottlenecks and implementing strategic improvements to increase efficiency and accuracy in game testing.
- Establish and enforce robust governance frameworks across all operational markets to ensure the business remains agile and compliant with rapidly changing multi-jurisdictional regulations.
- Lead the strategic building, ongoing development, and daily ownership of the internal Compliance Portal, ensuring it serves as a reliable, centralised source of truth for certifications, market rules, and QA tracking.
- Provide regular updates, risk assessments, and compliance health checks to the Head of Regulated Casino and the VP Casino.
- Regularly evaluate existing compliance software and systems to ensure they remain effective and aligned with evolving industry standards.
- Identify and automate repetitive manual compliance tasks to reduce human error, enhance data accuracy, and improve operational productivity.
- Conduct regular gap analyses to identify opportunities for control improvements and "bake" compliance requirements directly into new digital products or workflows.
- Leverage advanced data analytics and AI tools to monitor for anomalies, detect potential fraud, and maintain a state of continuous compliance.
- Extensive experience in iGaming/online casino compliance, technical compliance, or QA, with proven experience managing and structuring teams.
- Deep understanding of global iGaming technical standards, game certification processes (e.g., GLI standards), and multi-market licensing requirements.
- Ability to balance strict regulatory requirements with commercial business objectives, particularly during new market scoping and launch phases.
- Strong analytical skills with hands-on experience investigating technical breaches, managing GSP outages, and handling regulatory mitigation or player compensation processes.
- Demonstrated success in mapping, analysing, and improving operational or QA workflows.
- Experience overseeing or contributing to the development of internal tools, databases, or portals.
- Strong organisational skills with the ability to govern multiple market rollouts and game releases simultaneously.
- Exceptional ability to translate complex regulatory requirements into actionable operational steps for QA, Commercial, and Casino Ops teams.
BrainRocket is a software development and design company founded in 2020 and headquartered in Limassol, Cyprus. It builds end-to-end technology products across industries including iGaming, fintech and marketing, covering platform development, payments, CRM, data and AI. The company employs more than 1,300 people, with additional offices in Malta, Poland, Portugal and Serbia, and has delivered over 100 products across 20 markets. BrainRocket positions itself as a full-cycle technology partner engineering software built for scale and performance.
