Customer Support Agent - Italian Speaking
BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits. Are you fluent in Italian and English? Are you passionate about providing top-notch customer support? If so, we want you to join our team at BrainRocket in Warsaw!
- Communication with customers through online-chats, e-mails;
- Maintain prompt and empathetic attitude towards customers;
- Acknowledge and resolve customers’ complaints;
- Knowing our products inside and out so you can answer the questions;
- Ensure satisfaction of the customer and provide professional support for customers.
- Proficiency in both written and spoken Italian and English;
- Proactive attitude with a knack for customer support and sales;
- Excellent communication and negotiation skills;
- Strong attention to detail;
- Previous experience in a support role is advantageous.
- Working in dynamic European company;
- Decent Remuneration;
- Flexible work hours (shifts);
- Ability of career and professional growth within the company;
- Corporate events, team buildings;
- International team.
BrainRocket is a software development and design company founded in 2020 and headquartered in Limassol, Cyprus. It builds end-to-end technology products across industries including iGaming, fintech and marketing, covering platform development, payments, CRM, data and AI. The company employs more than 1,300 people, with additional offices in Malta, Poland, Portugal and Serbia, and has delivered over 100 products across 20 markets. BrainRocket positions itself as a full-cycle technology partner engineering software built for scale and performance.
