Level 2 IT Support Engineer (NOC Engineer)
We are seeking a dedicated Level 2 IT Support Engineer (NOC) to join our team. This is a critical role within our technical ecosystem, responsible for maintaining the stability and performance of our production systems. If you are a proactive problem-solver who excels in high-stakes environments and takes end-to-end ownership of technical challenges, this is an excellent opportunity to grow your career within a sophisticated, mission-critical infrastructure team.
- Monitor all production systems with a high degree of vigilance, responding to alerts and maintaining a robust service environment.
- Manage incidents from detection through to resolution or workaround, ensuring seamless escalation to senior support levels when necessary.
- Provide essential incident management support following system deployments to ensure continued platform stability.
- Perform detailed log-level analysis and troubleshoot complex technical issues to identify and resolve root causes.
- Take end-to-end responsibility for technical issues, including reproduction in test environments and clear communication of resolutions to stakeholders.
- 2+ years of experience in IT support or NOC operations, with a strong foundation in logging and monitoring tools (e.g., ELK stack, Grafana, PagerDuty, or DataDog).
- Demonstrated ability to perform log-level analysis and navigate bug-tracking systems like JIRA.
- A self-motivated team player with the ambition to master new systems and procedures quickly in a fast-paced environment.
- Strong reporting and verbal/written communication skills, ensuring technical details are documented accurately.
- Experience with SQL or Jenkins is considered a significant asset.
- 24 working days of vacation per year
- 6 sick days without a doctor's note
- Medical insurance
- Birthdays, milestones and employee anniversaries celebrations
- Modern offices in great locations - with snacks and all the essentials
- Social Club with gym and more than 50 events per year
- Breakfasts and lunches in the office (partially on us)
- Language classes & tennis lessons (partially covered)
BrainRocket is a software development and design company founded in 2020 and headquartered in Limassol, Cyprus. It builds end-to-end technology products across industries including iGaming, fintech and marketing, covering platform development, payments, CRM, data and AI. The company employs more than 1,300 people, with additional offices in Malta, Poland, Portugal and Serbia, and has delivered over 100 products across 20 markets. BrainRocket positions itself as a full-cycle technology partner engineering software built for scale and performance.
