System Administrator
Description
We're looking for a System Administrator to join our team in Lisbon, Portugal, and provide hands-on technical support to our employees! You’ll be responsible for troubleshooting hardware, software, and network issues, ensuring smooth day-to-day operations across our office.
Responsibilities
- Provide first-line and second-line technical support for internal users via Jira Service Desk, in person, or through corporate messenger (Slack).
- Diagnose and resolve issues related to hardware, software, peripherals, network access, and operating systems (mostly MacOS).
- Configure and install laptops, desktop systems, printers, mobile devices, CCTV, ACS, meeting rooms, and other IT equipment.
- Maintain daily health of IT systems, including updates, patches, and performance checks.
- Document incidents, resolutions, and knowledge base articles for internal use (Confluence).
- Maintain inventory and lifecycle management of IT assets (Jira Assets).
- Manage and troubleshoot Local Area Networks (LAN), Wi-Fi networks, and VPN access (Paloalto).
- Assist with Onboarding and Offboarding (including providing IT-equipment, accesses, setting up systems, configure VPN, security software, etc).
- Set up workstations for new employees, including email and system access.
- Assist with audio/video and conferencing equipment, including meeting room and media classes setups.
- Ensure follow-up with users to confirm issue resolution and collect feedback.
- Contribute to the continuous improvement of support processes and user satisfaction.
- Collaborate with other IT teams for escalation and cross-functional troubleshooting when needed.
Requirements
- Minimum 3 years of experience in a technical support or system administration role (required).
- Proficiency with macOS systems (required).
- Ability to diagnose and resolve basic technical issues independently (required).
- Strong knowledge of IT support tools and ticketing systems (e.g., Jira) (required).
- Excellent oral and written communication skills in English (required).
- Ability to manage multiple priorities in a fast-paced environment (required).
- Service-oriented mindset with a focus on user experience and reliability (required).
- Experience working in a service desk environment with SLA-based response times (nice-to-have).
- Familiarity with MDM systems for managing Apple devices (e.g., Jamf) (nice-to-have).
- Hands-on experience with MikroTik and Ubiquiti network devices (nice-to-have).
- Knowledge of CCTV and access control systems (nice-to-have).
- Experience supporting AV/meeting room equipment (Logitech, Crestron, etc.) (nice-to-have).
- Basic scripting (PowerShell, Bash) or automation skills for desktop provisioning (nice-to-have).
- Understanding of ITIL or similar IT service management frameworks (nice-to-have).
Benefits
- Learning and development opportunities and interesting, challenging tasks.
- Relocation package (tickets, staying in a hotel for up to 2 weeks, and visa relocation support for our employees and their family members).
- Opportunity to develop language skills, with partial compensation for the cost of English and Portuguese language classes (for localization purposes).
- Partial compensation for tennis and padel lessons.
- Urban Sport membership benefit (the most diverse sports and wellness offering in Europe, with more than 50+ activities).
- Private medical coverage, including inpatient, outpatient, dental care, annual check-ups, and maternity support.
- Time for proper rest, with 24 non-business days per year and an additional 6 paid sick days.
- Transport compensation - 200 euros net per month.
- Competitive remuneration level with annual review.
- Teambuilding activities.
About BrainRocket
BrainRocket is a software development and design company founded in 2020 and headquartered in Limassol, Cyprus. It builds end-to-end technology products across industries including iGaming, fintech and marketing, covering platform development, payments, CRM, data and AI. The company employs more than 1,300 people, with additional offices in Malta, Poland, Portugal and Serbia, and has delivered over 100 products across 20 markets. BrainRocket positions itself as a full-cycle technology partner engineering software built for scale and performance.
