Retention Executive - 12-month Fixed Term Contract
As a Retention Executive you will be part of the CRM team in a fast-paced, multi-brand environment across Casino and Sports products, supporting the delivery and optimisation of retention campaigns across our core markets, gaining hands-on experience with CRM tools, customer segmentation, and multi-channel communications.
- Supporting the execution of CRM campaigns, assist in building and scheduling communications across channels such as email, SMS, push notifications, and in-app messaging.
- Working closely with internal teams including Promotions, Product, Data, Creative, and Compliance to support campaign delivery.
- Assisting with campaign testing and QA to ensure accuracy and quality before launch.
- Support monitoring of campaign performance and help compile reports and insights.
- Ensure all campaigns follow brand guidelines and regulatory requirements across core markets.
- Strong interest in CRM, digital marketing, or customer lifecycle management. (required)
- Knowledge of Microsoft Office, particularly Excel. (required)
- Good attention to detail and organisational skills. (required)
- Strong written and verbal communication skills. (required)
- Proactive attitude with a willingness to learn and develop new skills. (required)
BV Group (BetVictor) is an online gambling operator and B2B technology provider with roots dating back to 1946. Known for its pioneering approach, it was one of the first gambling companies to move its operations to Gibraltar and to build its product in-house. The company has run high-profile marketing campaigns and sponsors prestigious events across snooker, darts and horseracing. BV Group's operational headquarters are at the World Trade Center Gibraltar, where it employs around 700 people, making it one of the territory's largest employers.