Affiliate Manager
The Affiliate Manager (Commercial & Operations) is a dual-impact role responsible for driving revenue through a dedicated country portfolio while providing critical operational and administrative backbone to the wider affiliate team. You will lead the end-to-end lifecycle of your own affiliate accounts-from high-level commercial negotiations to compliance auditing-while simultaneously acting as a technical and administrative anchor. This includes managing team-wide onboarding workflows, ensuring tracking integrity across all markets, and providing the data-driven support necessary for the entire department to scale efficiently.
- Market Ownership: Act as the primary lead for an assigned country portfolio, driving NDCs and Revenue through strategic partnerships.
- Negotiation: Own the commercial lifecycle (CPA, RevShare, Hybrids) for your partners, ensuring all deals align with the company’s ROI targets.
- Growth & Optimization: Proactively identify underperforming accounts and implement optimization strategies to improve Player Lifetime Value (PLV).
- Team-Wide Admin: Act as the internal "go-to" for administrative tasks, including managing the shared inbox (e.g., Hiver), updating internal databases, and maintaining the affiliate platform's hygiene.
- Onboarding Lead: Oversight of the full onboarding pipeline for the team, ensuring all new partners (regardless of manager) pass technical and KYC checks.
- Technical Troubleshooting: Provide first-line support to colleagues for tracking issues, pixel integrations, and redirect queries.
- Payment & Reconciliation: Support the Affiliate Team Lead with the monthly commission validation process, coordinating with Finance to ensure accurate and timely global payouts.
- Global Reporting: Maintain and update growth marketing reports and dashboards used by the entire affiliate department.
- Communication Hub: Oversee the creation and scheduling of the Affiliate Newsletter, ensuring all brand updates and promotions are communicated professionally to the global database.
- SOP Development: Create and maintain Standard Operating Procedures (SOPs) to ensure administrative consistency across the team.
- Automated Monitoring: Lead the use of Rightlander and Humble.AI to audit brand presence across the web.
- Audit & Documentation: Maintain comprehensive documentation related to compliance processes and audit trails, ensuring all regulatory requirements and partner reviews are meticulously recorded.
- Regulatory Liaison: Ensure all marketing placements meet the specific jurisdictional requirements of your assigned markets.
- Previous experience in affiliate marketing and/or digital marketing operations within the iGaming industry.
- Technical Literacy: Strong understanding of affiliate tracking (S2S, Postbacks, Cookies) and attribution models.
- Data Driven Approach and Analytical Mindset: High proficiency in Excel/Google Sheets; ability to analyze large datasets to identify trends.
- Compliance Knowledge: Familiarity with marketing compliance in regulated markets.
- Communication: Excellent negotiation and relationship-building skills
- Commercial Acumen and process-oriented approach
- Experience with affiliate software like NetRefer, MyAffiliates, or Income Access (Desirable).
- Experience using Rightlander for automated compliance monitoring (Desirable).
- Existing network of affiliate contacts in the Casino space (Desirable).
- Knowledge of a second language relevant to your assigned portfolio (Desirable).
- Private health insurance
- Wellness incentives, including a fitness allowance and mental well-being services
- Flexible national holidays: public holidays mean more time off, choose how and when to enjoy them!
- 2 weeks Work From Anywhere (10 days), increased to 4 weeks (20 days) after longer duration of employment within the Company: explore the world while working remotely
- Gourmet lunches and healthy snacks prepared by our in-house chef (Malta Office)
- Variety of discounts from local vendors (Malta Office)
- Food allowance (Zagreb Office)
- Office lunches - four times per week (Gib Office)
- Office lunches - three times per week (Macedonia Office)
- Access to some of the greatest tools and platforms for developing your professional skills and building success within your role
- A range of training courses, known as Casumo College, for continuous learning and growth
- Social events for building strong relationships with colleagues from all across the organisation
Casumo is an online casino and sportsbook operator that launched in 2012 and is known for its playful, gamified approach to iGaming. It is live across regulated markets under licences from the MGA, Gibraltar, the UK, Sweden and Spain. Its platform, the "Umoverse", offers thousands of games, a live casino, a sportsbook, daily campaigns and an award-winning app. The company employs a team representing more than 45 nationalities across Malta, Gibraltar, North Macedonia, Croatia, Spain and Serbia, and is headquartered in Malta with a focus on responsible gaming.