Swedish / Scandinavian Customer Experience Team Leader

Description

Join us as a Swedish / Scandinavian Customer Experience Team Leader – go beyond support! Are you a proactive, results-driven leader passionate about Customer Experience innovation? Thrive on analysing data, optimizing processes, and empowering teams to deliver exceptional service? Lead, inspire, and transform our customer experience, going beyond the customer service team to shape the entire customer journey.

Responsibilities

Build & Inspire High-Performing Teams; Hire, coach, and empower staff to deliver exceptional customer experiences.
Drive Performance & Growth; Set clear goals, monitor KPIs, and implement development plans for continuous improvement.
Optimize CX Operations; Collaborate across teams to ensure seamless coverage and efficient workflows.
Champion Compliance & Best Practices; Ensure AML, Fraud, Responsible Gaming, and company standards are always met.
Create an Engaging Team Culture; Organize motivational initiatives, team events, and foster a proactive, on-brand work environment.

Requirements

Speak and write fluently in Swedish or Scandinavian and English (required)
Have proven experience in Customer Service, with strong leadership, communication, and interpersonal skills (required)
Are knowledgeable about iGaming, sports betting, casino, and payment processes (required)
Thrive in fast-paced environments and enjoy motivating teams with a positive, proactive attitude (required)
Are comfortable sharing ideas, providing solutions, and working flexible shifts (required)
Have a sharp eye for detail, a strong work ethic, and a passion for delivering outstanding customer service (required)

Benefits

Competitive salary + bonus scheme
Hybrid working model with flexibility between home and office
One-time bonus to help you set up your home workspace (we are truly hybrid)
Work remotely for up to 40 days per year from anywhere in the world
Private health insurance and a flexible wellbeing allowance for initiatives that support your wellbeing.
Complimentary breakfast and lunch on select days, as well as great in-office events happening throughout the week.
Fun quarterly team events and social gatherings

About ComeOn Group

ComeOn Group is a global iGaming operator founded in 2008, which launched its first online brand in 2010. It runs more than 20 casino and sports betting brands on its proprietary platform, offering a secure, entertainment-led player experience across multiple markets. The company employs over 500 people across seven main locations and operates as an international iGaming employer. ComeOn Group is headquartered in St Julian's, Malta.

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