Customer Support Advisor
This is a hybrid role. As a Customer Support Advisor, the individual will maintain a Quality & Assurance score that meets department KPI for each period outlined in the annual goals. Reporting to the Customer Support Advisor Team Manager, the role is part of the Customer Service Australia team. This team provides the best possible reactive and proactive customer support using the 'Sales through Service' ethos. They support customers across multiple contact channels, including those from Bingo, Casino and Poker, Sports Betting Interactive, and Retail.
- Provide award-winning standard service across all contact channels through all communication channels (voice and non-voice) whilst maintaining service levels and efficiencies.
- Improve customer value through maximising customer conversion and retention opportunities using company marketing programs and the 'Sales through Service' mentality.
- Be able to respond across all products, but become an expert in at least one area.
- Contact Centre and Customer Service Experience (nice-to-have).
- Fluent in English – written and spoken to an excellent standard (required).
- 26 days annual leave (including sick pay) and 22 public holidays.
- Extra paid leave, including wellbeing and development days.
- Life assurance and Wellbeing support.
- Private healthcare for you and dependants.
- A stake in our success through our ShareSave scheme.
Entain is one of the world's largest sports betting and gaming entertainment groups and a FTSE 100 company. Formed when GVC Holdings rebranded as Entain in December 2020, its brands trace their history back to the 1880s and include bwin, Coral, Foxy, Gala, Ladbrokes and partypoker. Through its joint venture with MGM Resorts International, it powers BetMGM in the United States with its proprietary technology. Headquartered in London, Entain employs over 30,000 people with offices across 19 countries.