VIP Account Manager, Sportsbook (NJ)
FanDuel Group is looking to expand its VIP department for our online casino, online sportsbook, Daily Fantasy Sports, and TVG. We are looking to recruit a VIP Account Manager to look after our most important clients. As a VIP Account Manager, you will be managing a portfolio of high-net-worth customers, looking to build strong relationships with our VIP customers in order to increase their loyalty, and provide an excellent all-round experience. This position will be in a customer facing environment that requires a good understanding of VIP service and a genuine passion for the online gaming industry. In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.
- Manage a portfolio of FanDuel customers.
- Provide an enhanced proactive one stop service to encourage loyalty.
- Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do.
- Collect and document customer profiles.
- Develop relationships and offer tailored rewards through regular correspondence.
- Meet pre-determined productivity, quality, and Service Level Agreement targets.
- Provide detailed reports on your Customer Portfolio, highlighting their satisfaction rates and product feedback.
- Ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business and compliance requirements.
- Meet and host VIPs at Hospitality events.
- Deliver against company responsible gaming protocols.
- Opportunity to mentor and develop VIP Hosts within the team.
- Minimum 2 years of experience in high end customer service field (preferred).
- Excellent verbal and written communication skills (required).
- Knowledge of online gaming industry (required).
- Passionate about providing top level service (required).
- Confident and people focused personality (required).
- Excellent analytical skills and experience with Excel (required).
- Strives to meet targets and deadlines (required).
- Excellent organizational and planning skills (required).
- Understanding of Marketing processes (preferred).
- Willing and able to work non-traditional business hours (required).
- Travel for this role is expected around 25% of the time (required).
- We offer amazing benefits above and beyond the basics.
- We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits.
- Generous paid time off (PTO & sick leave).
- Annual bonus and long-term incentive opportunities (based on performance).
- 401k with up to a 5% match.
- Commuter benefits.
- Pet insurance.
- Medical, vision, and dental insurance.
- Life and disability insurance.
- This role includes paid personal time off and 14 paid company holidays.
- FanDuel offers paid sick time in accordance with all applicable state and federal laws.
FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the North America, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media, including FanDuel, Stardust Casino and TVG. The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia. FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).
