Incident Analyst Intern
This is an entry-level opportunity for someone looking to start their career in IT Operations and Incident Management. As an Intern, you will learn how technology services are monitored, how incidents are handled, and how teams work together to keep systems running smoothly. You will be embedded within the Technology Operations team, supporting Incident Analysts with day-to-day tasks while gaining hands-on experience with industry-standard tools and processes.
- Assist with monitoring dashboards and alerting tools to help detect potential issues.
- Shadow experienced analysts during incident triage, classification, and resolution.
- Help document incidents by updating tickets with accurate information and timelines.
- Learn to use our ticketing and communication tools (Jira, Confluence, Slack).
- Participate in post-incident reviews to understand root cause analysis.
- Assist with administrative tasks such as updating documentation and Knowledge Base articles.
- Support shift handovers by preparing summaries and status updates.
- Contribute ideas for improving processes or documentation.
- Leverage the power of AI to improve the overall Incident Management process.
- Complete assigned learning modules and certifications (e.g., ITIL Foundation).
- Currently pursuing or recently completed a degree in IT, Computer Science, or a related field (required).
- Basic understanding of IT concepts (networking, operating systems, applications) (required).
- Strong written and verbal communication skills (required).
- Eagerness to learn and ask questions (required).
- Ability to work in a team environment (required).
- Reliable and punctual, with flexibility for shift-based work (required).
- Curious, proactive, and calm under pressure (required).
- Generous base salary.
- 30 days paid leave annually.
- Health and Dental Insurance for you, your partner and your children (if you all live at the same address).
- Personal life insurance and disability coverage.
- A sports’ card membership valid across the country.
- Discounts as a compliment form us among different services.
- Monthly food vouchers.
- Free snacks, fruits and drinks in the office.
- Pension benefits.
- Training and career progression opportunities.
Flutter International is the international division of Flutter Entertainment, the world's leading online sports betting and gaming company. It operates a portfolio of brands including PokerStars, Betfair International, Adjarabet, Sisal, Snai, Betnacional, Junglee Games and MaxBet across markets outside the UK, Ireland, US and Australia. The division combines world-class brands with global scale and a challenger mindset, drawing on shared capabilities the group calls the "Flutter Edge". Flutter Entertainment is listed on the New York Stock Exchange and London Stock Exchange.
