Customer Support Intern

Description

We are looking for a sharp, detail-oriented Customer Support Intern to join our team. Your primary focus will be maintaining the quality and integrity of our platform by moderating user-generated content. You will act as the first line of defense against spam, plagiarism, and inappropriate content, ensuring our community remains a helpful and safe space. When review volumes are low, you will also have the opportunity to learn the ropes of direct customer service by assisting with user support emails.

Responsibilities

Manually review incoming user reviews to ensure they meet our quality standards before publication.
Investigate submissions to ensure content is original.
Identify and reject plagiarized content copied from other websites.
Identify and reject duplicate content (e.g., the same review posted multiple times by one user).
Identify and reject reviews copied from other users on our platform.
Screen reviews for spam, profanity, hate speech, or content that violates our community standards.
Apply our posting guidelines strictly but fairly to ensure all live content is relevant and helpful.
Assist the support team during quieter moderation periods.
Respond to basic user inquiries via email regarding account issues or moderation decisions.
Categorize and tag user feedback to help us improve our services.

Requirements

You have a strong grasp of grammar and spelling (fluency in English is required).
You can spot a copy-pasted review or a subtle policy violation quickly.
You can differentiate between a critical review (which is allowed) and an abusive one (which is not).
You are comfortable learning new software tools and navigating admin dashboards.
You can work efficiently and stay focused on targets without constant supervision.
Students or recent University graduates with no previous work experience.

Benefits

Remote work model
Free access to Udemy learning platform
Monthly €35 home office allowance
Daily office lunches if you visit our Belgrade office with varied menus to suit all dietary preferences
A vibrant culture with regular events, social gatherings, and team celebrations

About Gentoo Media

Gentoo Media is a leading iGaming affiliate in the online casino and sportsbook industry, with more than 17 years of experience. It operates a portfolio of flagship websites including AskGamblers, Time2Play, CasinoTopsOnline, WSN and Casinomeister, alongside its SaaS brand-protection tool GiG Comply. The company manages over 150 websites globally, delivering high-quality traffic to operators and connecting millions of players each year with reviews, offers and brands. Gentoo Media employs more than 300 people from over 50 nationalities, and is headquartered in Malta with additional offices in Denmark, Serbia and Spain. It was formed from the demerger of Gaming Innovation Group's media business.

Finance Manager - Payables

The Finance Manager – Payables is responsible for overseeing day-to-day accounting and month-end processes across designated group entities. This role ensures accurate financial records, timely reporting, and effective cash flow management, while maintaining control over payables, intercompany transactions, and balance sheet integrity. The position also supports audit processes and contributes to the continuous improvement of accounting procedures and internal controls.

HybridFull-time5+ yearsEnglish

2026-07-02

Gentoo MediaMarketingCopenhagen, Denmark

Display Student Assistant

The Display Student Assistant will support Gentoo Media's Display Marketing team in daily operations, campaign monitoring, and performance analysis. This role offers hands-on experience in digital marketing, assisting with campaign execution, data handling, and optimization. It involves working 15-20 hours per week and engaging with AI-assisted workflows for reporting, research, and content production.

On-sitePart-timeInternEnglish

2026-06-25

Gentoo MediaFinanceValletta, Malta

Senior Tax Associate

Gentoo Media is seeking a technically thorough and commercially aware Senior Tax Associate to manage the group’s tax compliance and transfer pricing infrastructure across multiple legal entities in Malta, Denmark, and the United States. This autonomous role reports to the Head of Group Finance and is responsible for ensuring US and Maltese tax compliance and establishing a defensible, OECD-aligned transfer pricing framework. The position requires significant experience in corporate and international tax, with a focus on compliance and transfer pricing, and offers a hybrid working model.

HybridFull-timeSenior5-8 yearsEnglish

2026-06-11

Gentoo MediaFinanceCopenhagen, Denmark

Investor Relations and Projects Student Assistant (Part-time)

We are seeking a part-time Student Assistant to support our Finance Special Projects and Investor Relations function. This role offers exposure to financial reporting, shareholder communication, and finance projects, providing a foundation for understanding business management. You will gain hands-on experience with financial disclosures and investor communication in a dynamic, listed company environment. Ideal for candidates interested in market dynamics and capital markets.

On-sitePart-timeInternEnglish

2026-05-21

Gentoo MediaFinanceValletta, Malta

Finance Associate - Receivables

The Finance Associate – Receivables supports accurate and timely customer invoicing, collections, and reconciliations. This role involves monitoring debtor balances, maintaining customer relationships, and ensuring revenue reporting integrity. The position contributes to efficient cash collection, accurate financial records, and compliance with internal controls.

HybridFull-timeMid-level1 yearEnglish