Affiliate Communication Quality Manager
Our client, Growe Partners, is an affiliate program with top betting and casinos offers. The win-win philosophy forms the foundation of operations, ensuring that partner earnings and success remain a top priority, with their triumphs inherently tied to mutual growth.
- Monitor the quality of affiliate managers’ communication with partners across all channels (Telegram, Skype, email)
- Review partner conversations based on defined criteria: tone of voice, wording accuracy, compliance with internal rules and iGaming specifics
- Track response times and ensure communication SLAs are met
- Identify risky and problematic cases (ignored partners, delayed replies, incorrect promises, conflict situations)
- Escalate critical issues and follow up until they are resolved
- Provide structured feedback to managers based on QA reviews
- Contribute to the development and maintenance of communication standards (guidelines, templates, playbooks)
- Maintain a record of recurring mistakes and systemic issues within the team
- Prepare regular reports on communication quality and team discipline
- Initiate and support process improvements that impact partner communication quality
- Experience in a similar role related to communication quality, QA, Support QA, Sales QA, or Operations
- Ability to write clearly, concisely, and professionally
- Strong analytical mindset and high attention to detail
- Fast learner, ready to dive into the specifics of affiliate and iGaming domains
- Ability to work effectively in a fast-paced, multi-tasking environment
- Strong sense of responsibility and ownership over quality
- Ability to provide tactful and constructive feedback
- System-oriented mindset and focus on process clarity
- Capability to remain neutral and objective in evaluations
- Stress resilience and confidence in handling sensitive or conflict cases
- Proactive attitude and willingness to suggest improvements, not only report issues
- Health & Wellness Focus
- Global Medical Coverage
- Growth Opportunities
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
- Performance-Driven Rewards
- Dynamic Work Environment
Growe is a business advisory and services group operating in the iGaming and entertainment industries. Headquartered in Warsaw, it combines strategic vision with hands-on expertise to help businesses navigate the sector, enter new markets and achieve sustainable growth. Its capabilities span business and brand strategy, market research, marketing solutions, IT customisation, organisational structuring and talent management. The company focuses on launching new iGaming brands worldwide and turning challenges into competitive advantages for its clients.