AI Specialist

Description

Our client is an international online gaming company focused on delivering engaging and innovative gaming experiences, leveraging modern technologies to provide high-quality products and services for a global audience.

This role is perfect for those who aim to identify and implement AI solutions to optimise customer support, CRM, and iGaming product user journeys. You will configure and manage AI tools, improve UX through AI-driven automations, and design automation scenarios for player lifecycle, retention, and engagement. Additionally, you will build and optimise Slack automations to improve team efficiency and communication, monitor AI and support performance, and use analytics to identify friction points and suggest improvements. You will also support teams in adopting AI tools and best practices.

Responsibilities

Identify and implement AI solutions to optimise customer support, CRM, and iGaming product user journeys
Configure and manage AI tools (chatbots, automation flows) in platforms like Intercom
Improve UX through AI-driven automations
Design and optimise automation scenarios for player lifecycle, retention, and engagement
Build and optimise Slack automations (alerts, workflows, internal bots) to improve team efficiency and communication
Monitor AI and support performance (CSAT, automation rates), analyse results, and continuously improve workflows
Use chat and product analytics to identify friction points and suggest UX/product improvements
Support teams in adopting AI tools and best practices

Requirements

2+ years in customer operations, CRM, or digital products (iGaming is a strong plus)
Experience with Intercom or similar platforms
Hands-on experience with chatbots, automation tools, or AI assistants
Understanding of customer journey, UX, and retention mechanics in digital products
Analytical skills and experience with performance metrics
Experience working cross-functionally with Product, Support, or CRM teams
At least Intermediate level of English

About Growe

Growe is a business advisory and services group operating in the iGaming and entertainment industries. Headquartered in Warsaw, it combines strategic vision with hands-on expertise to help businesses navigate the sector, enter new markets and achieve sustainable growth. Its capabilities span business and brand strategy, market research, marketing solutions, IT customisation, organisational structuring and talent management. The company focuses on launching new iGaming brands worldwide and turning challenges into competitive advantages for its clients.

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