Junior VIP Account Manager
This role is for a Junior VIP Account Manager at Growe Talents, working with their client Jugabet, a brand and gaming platform for the Latin American market. The position is based in Colombia. The ideal candidate will focus on building and maintaining strong relationships with assigned players, executing engagement strategies to boost activity, deposits, and retention, and delivering tailored campaigns and offers. The role involves managing a portfolio of users, monitoring key metrics, and providing a high-quality, personalized customer experience across various communication channels. Collaboration with CRM, Customer Support, and Marketing teams is essential, as is sharing player insights to improve strategies.
- Build and maintain strong relationships with assigned players, ensuring regular communication and a personalized approach to each user
- Execute engagement strategies to increase activity, deposits, and retention, following defined VIP and CRM initiatives
- Deliver weekly campaigns, bonuses, and offers tailored to user behavior, ensuring proper follow-up and performance tracking
- Manage a portfolio of users, monitoring activity, identifying risks (churn, inactivity), and taking proactive actions to reactivate and retain players
- Track key metrics such as deposits, NGR, activity, and retention within their portfolio, ensuring alignment with team targets
- Provide a high-quality, responsive, and personalized experience across all communication channels (WhatsApp, calls, email)
- Work closely with CRM, Customer Support, and Marketing teams to ensure alignment on campaigns, offers, and user experience
- Share player insights, trends, and feedback to support strategy improvements and identify new opportunities
- Ensure accurate execution of processes, timely follow-ups, and proper use of internal tools and systems
- Advanced proficiency in English (written and spoken)
- At least 3-4 years of experience in client-facing roles such as Account Management, Customer Success, CRM, or Sales
- Proven experience in client relationship management, with the ability to build trust, drive engagement, and deliver a personalized customer experience
- Exposure to working with performance metrics (e.g., revenue, retention, activity), with a solid understanding of how to manage and improve them
- Experience in fast-paced, target-driven environments, managing a portfolio of clients or accounts
- Experience or strong ability in cross-selling and identifying revenue opportunities
- Strong communication skills, with experience engaging clients through multiple channels (calls, messaging apps, email)
- Health & Wellness Focus
- Global Medical Coverage
- Growth Opportunities
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
- Performance-Driven Rewards
- Dynamic Work Environment
Growe is a business advisory and services group operating in the iGaming and entertainment industries. Headquartered in Warsaw, it combines strategic vision with hands-on expertise to help businesses navigate the sector, enter new markets and achieve sustainable growth. Its capabilities span business and brand strategy, market research, marketing solutions, IT customisation, organisational structuring and talent management. The company focuses on launching new iGaming brands worldwide and turning challenges into competitive advantages for its clients.