Senior Payment Operation Specialist
This role is for a Senior Payment Operation Specialist within an international online gaming company that offers sports betting and casino services, with a strong presence in Latin America. The company focuses on delivering a high-quality, personalised gaming experience through advanced technology and localised services. The specialist will be responsible for overseeing payment processing operations, ensuring the smooth performance of payment methods, and resolving payment-related issues.
- Oversee payment processing operations within the assigned market.
- Ensure the smooth performance and availability of payment methods.
- Identify, investigate, and escalate payment-related issues to relevant providers and internal teams.
- Coordinate with customer support, marketing, and other stakeholders on payment processing requests and inquiries.
- 3+ years as a billing/payments manager/specialist or similar role in online payments (required).
- Confident in dealing with numbers and processing of financial/transactional information (required).
- Advanced Excel and other MS Office software user (required).
- Good understanding of online payments technical integrations, funnels, flows (required).
- Experience in written and oral communication with foreign customers or partners (required).
- Good understanding of payment and transactional systems and services (required).
- Attention to details (required).
- Multitasking, quick task execution (required).
- High level of communication skills (required).
- Good team player (required).
- Ability to perform autonomy and take decisions on payment distribution (required).
- Health & Wellness Focus
- Global Medical Coverage
- Growth Opportunities
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
- Performance-Driven Rewards
- Dynamic Work Environment
Growe is a business advisory and services group operating in the iGaming and entertainment industries. Headquartered in Warsaw, it combines strategic vision with hands-on expertise to help businesses navigate the sector, enter new markets and achieve sustainable growth. Its capabilities span business and brand strategy, market research, marketing solutions, IT customisation, organisational structuring and talent management. The company focuses on launching new iGaming brands worldwide and turning challenges into competitive advantages for its clients.