Senior VIP Account Manager
Our client is a Global iGaming brand and platform, accessible to players worldwide. Combine the energy and speed of a startup with the clarity and structure of a well-established business. Move fast, every process - from product development to decision-making - is designed for maximum efficiency and impact. Perfect for those who aim to build and scale the VIP Account Management function from scratch for the iGaming product; develop and implement end-to-end VIP retention strategies, loyalty programs, and high-net-worth individual management processes; directly manage a portfolio of VIP players, ensuring high satisfaction, personalized communication, and increased LTV; define KPIs, reporting structures, and operational workflows for the VIP department; monitor player activity and data trends to identify growth opportunities and prevent churn; and collaborate with Marketing and Product teams to create exclusive offers and events for VIPs.
- Build and scale the VIP Account Management function from scratch for the iGaming product
- Develop and implement end-to-end VIP retention strategies, loyalty programs, and high-net-worth individual management processes
- Directly manage a portfolio of VIP players, ensuring high satisfaction, personalized communication, and increased LTV
- Define KPIs, reporting structures, and operational workflows for the VIP department
- Monitor player activity and data trends to identify growth opportunities and prevent churn
- Collaborate with Marketing and Product teams to create exclusive offers and events for VIPs
- At least 2 years of experience in Account Management within the iGaming industry
- Deep understanding of iGaming product mechanics, player psychology, and VIP segment requirements
- Expertise in managing high-value portfolios and delivering bespoke customer service
- Strong analytical skills with the ability to translate data into actionable retention strategies
- Exceptional communication and negotiation skills
- Strategic thinker with a "hands-on" approach to problem-solving
- Proactive, self-motivated, and capable of working independently in a fast-paced environment
- High level of emotional intelligence and cultural awareness
- Health & Wellness Focus
- Global Medical Coverage
- Growth Opportunities
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
- Performance-Driven Rewards
- Dynamic Work Environment
Growe is a business advisory and services group operating in the iGaming and entertainment industries. Headquartered in Warsaw, it combines strategic vision with hands-on expertise to help businesses navigate the sector, enter new markets and achieve sustainable growth. Its capabilities span business and brand strategy, market research, marketing solutions, IT customisation, organisational structuring and talent management. The company focuses on launching new iGaming brands worldwide and turning challenges into competitive advantages for its clients.