VIP Account Manager
Our client is an international online gaming company focused on delivering engaging and innovative gaming experiences, leveraging modern technologies to provide high-quality products and services for a global audience. Perfect for those who aim to establish and own relationships with high-value (VIP) users, delivering a personalised, high-touch experience. Act as the primary point of contact for VIP customers, ensuring fast, clear, and effective communication. Drive retention and loyalty through tailored offers, promotions, and engagement strategies. Understand player behaviour, preferences, and gaming habits to anticipate needs and increase player lifetime value. Monitor VIP activity, identify trends, and proactively act on opportunities and risks. Resolve issues quickly and effectively, coordinating with internal teams to ensure seamless support. Collaborate with CRM, BI & Analytics, Product, and Customer Support teams to optimise VIP experience and strategy. Ensure all interactions comply with regulatory requirements and internal policies. Track and deliver against KPIs (retention, LTV, activity, satisfaction).
- Establish and own relationships with high-value (VIP) users, delivering a personalised, high-touch experience
- Act as the primary point of contact for VIP customers, ensuring fast, clear, and effective communication
- Drive retention and loyalty through tailored offers, promotions, and engagement strategies
- Understand player behaviour, preferences, and gaming habits to anticipate needs and increase player lifetime value
- Monitor VIP activity, identify trends, and proactively act on opportunities and risks
- Resolve issues quickly and effectively, coordinating with internal teams to ensure seamless support
- Collaborate with CRM, BI & Analytics, Product, and Customer Support teams to optimise VIP experience and strategy
- Ensure all interactions comply with regulatory requirements and internal policies
- Track and deliver against KPIs (retention, LTV, activity, satisfaction)
- Experience in Account Management, VIP Management, or Customer Relationship roles, preferably in iGaming
- Strong understanding of VIP player behaviour, retention strategies, and lifecycle management
- Good understanding of iGaming KPIs and terminology
- Analytical mindset - ability to interpret data and act on insights
- Experience using CRM and communication tools
- Strong communication and relationship-building skills
- Ability to manage multiple VIP clients simultaneously
- Excellent negotiation and sales skills
- Customer-centric mindset
- High attention to detail
- Proactive approach
- Ability to work in a fast-paced environment
Growe is a business advisory and services group operating in the iGaming and entertainment industries. Headquartered in Warsaw, it combines strategic vision with hands-on expertise to help businesses navigate the sector, enter new markets and achieve sustainable growth. Its capabilities span business and brand strategy, market research, marketing solutions, IT customisation, organisational structuring and talent management. The company focuses on launching new iGaming brands worldwide and turning challenges into competitive advantages for its clients.