VIP Customer Support
This role is for a VIP Customer Support position, focusing on providing premium, high-level support to VIP clients. The position requires 24/7 coverage, including night shifts, and involves responding to customer inquiries, resolving complex issues, and monitoring customer accounts. The ideal candidate will be adaptable to rotating schedules and ensure smooth shift handovers.
- Provide premium, high-level support to VIP clients via chat, email, phone (when needed).
- Ensure 24/7 coverage, specifically handling night shift operations.
- Respond to customer inquiries promptly and professionally.
- Resolve complex issues efficiently while maintaining VIP service standards.
- Escalate technical or high-priority cases to relevant departments when necessary.
- Monitor customer accounts and proactively identify potential issues.
- Meet KPIs related to response time, resolution time, and customer satisfaction.
- Adapt to rotating schedules, including weekends and holidays.
- Ensure smooth shift handovers between day and night teams.
- Upper-Intermediate level of English (written and spoken) (required).
- Fluent Spanish speaker (required).
- Previous experience with customer support is not mandatory, but will be considered a plus (preferred).
- Experience handling live chat and email interactions will be considered an advantage (preferred).
- Excellent organizational skills and ability to prioritize in order to meet deadlines (required).
- Excellent teamwork skills with strong communication skills (required).
- Ability to work in a fast-paced environment and under pressure (required).
- Problem-solving skills (required).
- Health & Wellness Focus
- Growth Opportunities
- Performance-Driven Rewards
- Dynamic Work Environment
Growe is a business advisory and services group operating in the iGaming and entertainment industries. Headquartered in Warsaw, it combines strategic vision with hands-on expertise to help businesses navigate the sector, enter new markets and achieve sustainable growth. Its capabilities span business and brand strategy, market research, marketing solutions, IT customisation, organisational structuring and talent management. The company focuses on launching new iGaming brands worldwide and turning challenges into competitive advantages for its clients.