Employee Service Associate, APAC
IGT is seeking an Employee Service Associate to support the delivery of People & Culture (P&C) shared services across the APAC region. This role serves as a primary point of contact for employees, handling inquiries, processing HR transactions, and delivering a high-quality, consistent employee experience across the employee lifecycle. Success is measured through service quality, responsiveness, accuracy, and adherence to established service standards and service level expectations.
- Respond to employee inquiries across the employee lifecycle using established processes and service standards.
- Manage and resolve cases within ServiceNow, ensuring timely and accurate resolution.
- Process HR transactions within SuccessFactors while maintaining data accuracy and compliance.
- Provide clear, professional, and customer-focused communication to employees and stakeholders.
- Meet established SLAs, KPIs, and case quality standards.
- Follow standardized processes and escalate complex or sensitive cases as appropriate.
- Maintain accurate documentation, records, and data integrity.
- Support updates to knowledge articles, SOPs, and service resources.
- Contribute to continuous improvement efforts that enhance employee experience and operational efficiency.
- Ensure compliance with applicable labor laws, company policies, and audit requirements.
- Utilize SuccessFactors, ServiceNow, and Microsoft 365 to support service delivery.
- 1–3+ years of experience in HR, shared services, customer service, or a related field.
- Customer-facing experience with a strong service orientation.
- Experience with HR systems (SuccessFactors preferred).
- Strong communication, organisation, and problem-solving skills.
- Familiarity with ServiceNow or similar case management systems preferred.
- Proficiency with Microsoft 365 applications.
- Exposure to HR operations across APAC countries preferred.
- Awareness of diverse cultural and regulatory environments within the APAC region.
International Game Technology (IGT) is a global gaming company best known for designing and manufacturing slot machines, casino systems and digital gaming content. Founded in 1975 and long headquartered in Las Vegas, with major operations in Rome and Providence, it has been one of the largest gaming-machine and lottery suppliers in the world. In 2025 the group's lottery business was renamed Brightstar Lottery, while IGT's gaming and digital division was acquired by Apollo Global Management and combined with Everi, continuing to trade under the IGT brand. The company supplies land-based and online casino games to operators across the globe.
