Senior Process Associate
IGT is seeking a Senior Process Specialist to support People & Culture (P&C) shared services operations through advanced transaction processing, quality governance, process expertise, and operational improvement. This role serves as a subject matter expert for assigned HR operational processes and supports global service delivery by ensuring accuracy, consistency, and operational excellence across shared services activities.
- Serve as the subject matter expert (SME) for assigned HR operational processes and transaction domains.
- Process and oversee complex HR transactions within SuccessFactors, ensuring accuracy, compliance, and adherence to service standards.
- Provide guidance and support on complex or exception-based transactions.
- Act as an escalation point for transaction-related issues and process questions.
- Lead quality reviews, audits, and validation activities to ensure compliance with established data and process standards.
- Analyze trends, identify recurring issues, and recommend corrective actions.
- Monitor process performance and support initiatives to improve quality, efficiency, and service outcomes.
- Identify risks and process control gaps and recommend mitigation strategies.
- Lead process improvement initiatives within assigned operational areas.
- Perform root cause analysis and recommend solutions to improve accuracy, efficiency, and employee experience.
- Partner with HRIS and Employee Services teams to support process enhancements, automation initiatives, and workflow improvements.
- Contribute to standardization and continuous improvement efforts across global shared services operations.
- Maintain SOPs, process documentation, and knowledge management resources.
- Train, mentor, and provide guidance to Process Associates and other team members.
- Utilize SuccessFactors, ServiceNow, Microsoft 365, and related technologies to support service delivery.
- Support operational reporting, data analysis, and performance monitoring.
- 4–6+ years of experience in HR operations, shared services, or transactional processing environments.
- Strong experience with HR systems, preferably SuccessFactors.
- Experience serving as a subject matter expert for operational processes.
- Experience conducting quality reviews, audits, and process analysis.
- Experience identifying and implementing process improvements.
- Strong analytical and problem-solving skills.
- Experience supporting high-volume, service-oriented environments.
- Strong communication and stakeholder collaboration skills.
- Proficiency in Microsoft 365 applications, including Excel.
International Game Technology (IGT) is a global gaming company best known for designing and manufacturing slot machines, casino systems and digital gaming content. Founded in 1975 and long headquartered in Las Vegas, with major operations in Rome and Providence, it has been one of the largest gaming-machine and lottery suppliers in the world. In 2025 the group's lottery business was renamed Brightstar Lottery, while IGT's gaming and digital division was acquired by Apollo Global Management and combined with Everi, continuing to trade under the IGT brand. The company supplies land-based and online casino games to operators across the globe.
