Commercial Account Director
If it’s iGaming, we know a thing or two. At Light & Wonder, It’s all about the games, and our digital team leads the global iGaming market, providing jaw-dropping content and innovative software that powers the world's most successful online gaming providers. Light & Wonder is the global leader in cross-platform games and entertainment. The company brings together 5,000 employees from six continents to connect content between land-based and digital channels with unmatched technology and distribution. Guided by a culture that values daring teamwork and creativity, Light & Wonder builds new worlds of play, developing game experiences loved by players around the globe. The company’s Infinity platform powers the largest digital-gaming network in the industry. Light & Wonder is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices. We are looking for a Commercial Account Director to join our team! Reporting to the Senior Direct of Commercial and Head of Enterprise Account for UK/ EU, the successful candidate will be assigned a number of key customer accounts and will be responsible for building lasting relationships that translate into increased revenues generated through our iGaming product offerings. You will be responsible for increasing your customers’ business revenues and will be proactive, persistent, and creative. You will be involved in business matters as well as technical projects; new product concepts, streams, and delivery via proprietary means and by our industry-wide network, to the biggest names in online gaming where gaming is legal. The role will include the full lifecycle of sales management - finding the opportunity, presenting on products, input to and creation of legal contracts and closing opportunities. This person will be expected to own the relationship with the customer and be their focal point for interaction across the Light & Wonder business. The individual that will succeed in this role is a Leader that requires a pragmatic, well organised, data-driven, and excellent communication approach.
- Identify and develop business opportunities with your customers by upselling and cross selling new and existing products and features, content, marketing / promotional, and new market opportunities
- To provide ongoing Account Management to assigned customers
- To achieve annual revenue targets and have the ability to forecast accurately
- To be both literate and curious with regards to data, and run tracking, reporting and analysis of KPI’s
- To lead in-depth Monthly/Quarterly performance reporting, QBR's, and provide insights with recommendations and strategy/focus points to your customers
- To ensure educated delivery of both marketing and technical documentation
- To handle and prioritize operators’ daily issues in conjunction with internal support functions
- To identify and co-ordinate training requirements
- To support product pipeline prioritisation from a commercial value perspective, and contribute to decisions concerning the continuous improvement of L&W products and services, providing input where necessary from an overarching commercial strategy perspective
- Representing L&W to your assigned partners and take ownership
- Regular travel to meet customers will be expected
- Experience in similar commercial role/s in the gaming industry (either Sports or Casino) or similar technology based high-growth industries, is highly advantageous
- Previous experience in a similar role is highly desirable
- A tenacious personality with an inner drive to achieve outstanding results
- Core detailed account management skills
- Excellent communication and relationship building skills
- A passion for online gaming
- Strategic and business driven
- Strong networking skills
- Understand technology/delivery principles at a high level
- Experience in data driven decision making and curious to always dig deeper for better insight
- Project management skills
- Confident presentation skills to deliver with gravitas
- Understanding of legal agreements relative to iGaming
- Experience and ability to manage complex negotiations
- Fluent in spoken and written English (other languages would be advantageous but not mandatory)
- Competitive benefits, an open and supportive environment as well as a modern and exciting workplace.
- The opportunity to interact with global teams on a regular basis and the possibility to switch teams and projects as you and our business continues to develop and grow.
- Exciting projects with opportunities for creating positive change to our game engineering ecosystem.
- A stunning work location and flexible working whilst we provide you with the guidance and development skills you need to progress quickly and enhance your career.
Light & Wonder, Inc. is a leading cross-platform gaming company headquartered in Las Vegas, Nevada. Formerly known as Scientific Games, it rebranded in 2022 after divesting its lottery and sports-betting businesses to focus on gaming. The company operates across three segments - Gaming (slot machines, table games and casino systems under brands such as Bally, WMS and Shuffle Master), SciPlay (social casino games) and iGaming (online casino content). Listed in both the US and Australia, it supplies content and systems to casinos and online operators worldwide.
