Relationship Manager
We are seeking a highly motivated and customer-focused Relationship Manager to join our growing team. This individual will be the primary point of contact for our charitable gaming partners, ensuring their long-term satisfaction, success, and retention. In this role, you’ll build and maintain strong relationships, provide top-tier service, and act as a trusted advisor in a fast-paced and competitive environment. This role requires daily travel within a designated territory.
- Serve as the main contact for assigned accounts, fostering long-term relationships through regular communication, onsite visits, and responsive service.
- Proactively identify and address client concerns, ensuring partner satisfaction and loyalty.
- Maintain a thorough understanding of our games, systems, and promotions to help customers maximize their revenue and player engagement.
- Act quickly and effectively to resolve customer issues or concerns, coordinating with internal departments as needed.
- Provide guidance and education to partners on products, system updates, and operational best practices.
- Work a non-traditional schedule when necessary, including some nights and weekends, to support partner events or urgent service needs.
- Stay informed about industry trends, competitor activity, and partner challenges to help maintain our position as the industry leader.
- 3+ years in account management, customer success, or relationship-focused roles (gaming or technology industry a plus)
- Exceptional interpersonal, communication, and conflict-resolution skills
- Strong organizational and time-management abilities
- Adaptability and flexibility to meet the demands of a dynamic industry
- Passion for helping customers succeed
- Willingness to travel regionally and work outside standard business hours when needed
- Base salary plus monthly bonus potential
- Company vehicle
- Gas card
- Credit card
- Phone
Light & Wonder, Inc. is a leading cross-platform gaming company headquartered in Las Vegas, Nevada. Formerly known as Scientific Games, it rebranded in 2022 after divesting its lottery and sports-betting businesses to focus on gaming. The company operates across three segments - Gaming (slot machines, table games and casino systems under brands such as Bally, WMS and Shuffle Master), SciPlay (social casino games) and iGaming (online casino content). Listed in both the US and Australia, it supplies content and systems to casinos and online operators worldwide.
