TechOps Analyst
We are looking for a Technical Operations Analyst (TechOps Analyst) to join our responsible team for supporting internal procedures and business teams on our platform. As a TechOps Analyst, you will be joining a tight-knit, friendly, professional team of dedicated people who provide support, get excited to solve tough problems, and like seeing results fast. Also, you will work on all aspects of troubleshooting mission-critical 24/7 client operations.
- Provide 1st level technical support to respond, investigate and resolve escalated incidents and service requests through the internal Service Management system
- Direct escalation to internal support teams in cases that a resolution is not immediately possible and following up incidents through resolution
- Perform incident management process taking any necessary steps to restore service and return the platform to normal operations as quickly as possible (Atlassian Jira ITSM)
- Proactive monitoring of live production environment and event management based on internal dashboards and application health alerts generated by monitoring tools (Prometheus, Grafana)
- Subsequent testing conduction to detect and confirm application defects and external service providers issues, following up with the relevant stakeholders
- Cooperate with developer teams, providing 1st level real time production logs investigation and retrieval (ELK Stack - Kibana)
- Perform IT operations procedures in the production environment (Octopus Deploy)
- Perform release deployment operations in the production environment (Octopus Deploy)
- Hands-on handling and troubleshooting of a wide variety of support matters
- Build internal knowledge base and document articles to improve internal incident management process
- Speedily interpret and analyze data from various sources in a fast-moving and changing environment
- BSc in Information Technology, or relevant field; MSc will be considered as a plus (required)
- 1+ year of experience in a production support environment or a similar role (required)
- ITIL Foundation certified or equivalent experience working in an organization adopting ITIL best practices will be a strong asset (preferred)
- Experience working in an organization adopting Incident Management and IT operations best practices (required)
- Nice to have experience with monitoring tools and applications such as: Grafana, Zabbix, Prometheus, PRTG, Nagios and Kibana (nice-to-have)
- Prior experience with ITSM tools like Atlassian Jira, Confluence and Opsgenie (preferred)
- Fluency in Greek and English (both written and verbal) (required)
- Excellent interpersonal and customer service skills (required)
- Attention to detail and ability to efficiently solve problems (required)
- Willingness to work both day and night shifts in a rotation (required)
- Competitive Compensation: Attractive salary and bonus scheme
- Health insurance: Group health & medical insurance package
- Top-Notch Equipment: All the tools you need for your role
- Career Growth: Focused career development, performance management, and training opportunities
- Free access to our gym facilities to keep you energized
- Inclusive Environment: A welcoming, international, and multicultural team
- Engaging Activities: Exciting events, sports, and team-building activities
Novibet is an established GameTech company operating across Europe (Greece, Ireland, Cyprus and Finland), the Americas (Brazil, Mexico, Chile and Ecuador) and New Zealand. Founded in 2010, it provides online sports betting and gaming entertainment to a growing international customer base. The company runs its own proprietary betting platform, which it continually develops to keep pace with industry trends. Novibet employs more than 1,000 people, with tech hubs in Greece and Malta, and is headquartered in San Gwann, Malta.
