VIP Operations Specialist
Join Novibet as VIP Operations Specialist! Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for providing excellent customer service in VIP clients, and thrive in a fast-paced environment, this could be the right opportunity for you.
As a VIP Operations Specialist, you will be the first point of contact for our valued players through various communication channels in order to resolve any issue that may arise throughout their interaction with our platform.
- Offer service to players, including but not limited to helping solve problems, answering queries, promoting ongoing promotions, rewarding their activity etc in an efficient and quality manner.
- Liaise with different departments (Trading, Bonus Team, CS, Risk & Payments etc) to escalate and resolve issues that may arise from players.
- Be aligned with business objectives and targets including policies and processes.
- Operate with the highest level of responsibility regarding matters that affect the most valuable players of the company.
- Excellent communications skills (outbound calls, emails) (required)
- Attention to detail accompanied by an extra mile mentality (required)
- Previous working experience in Online Gaming industry will be considered a plus (preferred)
- Advanced MS Excel Skills (required)
- Fluency in English (required)
- Ability to multitask and prioritize (required)
- Flexibility to work on shifts 24/7 (required)
- Attractive salary and bonus scheme
- Group health & medical insurance package
- All the tools you need for your role
- Focused career development, performance management, and training opportunities
- Shuttle buses & Carpooling options
- A welcoming, international, and multicultural team
- Exciting events, sports, and team-building activities
Novibet is an established GameTech company operating across Europe (Greece, Ireland, Cyprus and Finland), the Americas (Brazil, Mexico, Chile and Ecuador) and New Zealand. Founded in 2010, it provides online sports betting and gaming entertainment to a growing international customer base. The company runs its own proprietary betting platform, which it continually develops to keep pace with industry trends. Novibet employs more than 1,000 people, with tech hubs in Greece and Malta, and is headquartered in San Gwann, Malta.