AI Delivery & Operations Manager
This is not just another delivery role - it’s an opportunity to shape how AI is delivered at scale across Playtech. We’re looking for an AI Delivery & Operations Manager who can bring structure to fast-paced environments, simplify complexity, and keep a highly technical team aligned and focused. If you’re motivated by delivery, operations, and tangible impact, this role offers a strong platform to contribute.
- Take ownership of agile delivery management by: Running agile delivery cadences for the Central AI team, sprint planning, stand-ups, retrospectives, and dependency management.
- Owning backlog planning, ticket management, and assignment, and end-to-end delivery tracking across the team.
- Defining and delivering documentation processes for the Central AI team and for business units consuming the platform.
- Leading short, medium, and long-term planning, prioritisation, and reporting for the team.
- Delivering projects – both fully within the AI Team, but more often including stakeholders and resources from across all Playtech Business Units
- Be responsible for platform operations by: Owning monitoring and alerting, incident and problem management, post-mortems, and corrective-action tracking for the Central AI Platform.
- Hands on management when incidents arise, and building a culture of safe and compliant AI operations in the AI team and across Playtech.
- Defining and implementing the processes that enable other Playtech teams to adopt the AI platform safely and at scale, while maximising self-service and innovation.
- Working closely with Security, Privacy, Service Ops, and business-unit teams to define and implement shared processes.
- Be accountable for governance, audit & compliance by Owning audit documentation, process execution, and evidence management across relevant frameworks, including ISO 27001, Financial ITGCs, and emerging AI standards such as ISO 42001 and the EU AI Act.
- Driving governance and compliance practices that keep the team and platform operating to the highest standards.
- Drive AI-first ways of working by: Championing AI-first ways of working within the team: wherever possible, automate delivery, operations, and audit workflows using the AI tools and platform you help govern.
- Helping set the standard for AI adoption across Playtech by proving and refining capabilities internally before rolling them out to other business units.
- Have the opportunity to take on people leadership responsibilities by: managing members of the Central AI team, depending on your experience and interests.
- Bring proven Agile delivery management experience in a technical engineering environment (required).
- Have a solid background in platform operations - monitoring, incident response, problem management, and SRE-style practices (required).
- Have demonstrable experience handling audit and compliance evidence (ISO 27001, ITGCs, or directly comparable frameworks) (required).
- Are comfortable working cross-functionally with various stakeholders, such as Playtech Product Units, Security, Compliance, Privacy, Legal, Service Ops, etc teams (required).
- Have genuine knowledge of and enthusiasm for AI systems and solutions (required).
- Can get hands-on with AI tools and build your own workflows (required).
- Experience with AI or cloud platforms, particularly GCP AI / Vertex AI (nice-to-have).
- Exposure to platform onboarding and self-service operating models (nice-to-have).
- Experience automating delivery and operations workflows using AI tooling (nice-to-have).
- Hybrid working style – work in our modern and comfortable office as well as work from home office.
- Neat benefits & bonus package.
Playtech plc is one of the world's largest gambling technology companies, providing software, platforms and content to online and land-based operators. Founded in 1999 and registered in the Isle of Man, it supplies casino, live casino, sportsbook, bingo and poker products, along with its IMS player-management platform. The company also runs B2C operations, most notably the Snaitech business in Italy. Listed on the London Stock Exchange, Playtech employs thousands of people across offices worldwide.
