AI Project, Governance & Operations Manager
Playtech is seeking a highly organised and proactive AI Project, Governance & Operations Manager to play a central role in delivering the company's AI programme. This fast-paced and high-impact role offers strong visibility and the opportunity to contribute directly to the success of AI initiatives across the organisation.
The successful candidate will join the AI Centre of Excellence, which operates at the intersection of platform engineering, solution delivery, and governance. The role involves managing project administration, coordinating governance processes, supporting procurement and budget tracking, and leading communications to ensure AI tools are adopted safely and effectively across the business.
- Coordinating AI tool assessments through the approval pipeline, working with AI Committee gatekeepers and requesters to drive progress to approval.
- Coordinating meetings with governance stakeholders and business teams to progress AI initiatives, assessments, and alignment.
- Maintaining assessment documentation, project trackers, AI tool registers, and risk reports to keep records accurate and up to date.
- Supporting vendor onboarding, including NDAs, account setup, and technical configuration in line with IT, Data Protection, Legal, and Security requirements.
- Managing AI Committee and programme logistics, including scheduling, agenda planning, documentation, and minute-taking.
- Maintaining the AI workstream action log and following up on outstanding items between meetings.
- Supporting business units in defining tool and licence needs and coordinating access to ensure employees receive the required tools.
- Partnering with licensing and IT teams to manage workspace setup, onboarding, access provisioning, and issue resolution or escalation.
- Maintaining accurate records of licence allocations, uptake, and prioritisation across the AI portfolio.
- Supporting proof of concept delivery, including setup, participant communication, access provisioning, progress tracking, and feedback collection.
- Coordinating adoption and usage data across tools, and producing summaries, reports, and surveys to support ROI analysis.
- Managing the sandbox and playground process end-to-end, including intake, approval, setup, access, and user guidance.
- Working with Procurement to onboard new suppliers, coordinating documentation, and supporting setup.
- Raising purchase orders, tracking approvals, and following up with Finance and Procurement teams.
- Reconciling invoices against licences and maintaining accurate spend records.
- Supporting budget tracking and reporting against the annual budget.
- Acting as the first point of contact for AI tool queries, access, eligibility, guidance, and sandbox requests.
- Writing and distributing AI communications, including updates, news, training announcements, and programme insights.
- Managing AI Teams channels, including setup, administration, recordings, and moderation.
- Coordinating Show & Tell sessions and training events, including scheduling, logistics, and follow-ups.
- Coordinating content for the company-wide AI newsletter.
- Maintaining Confluence and Playtech Home AI pages, ensuring content, tool registers, and documentation remain accurate and up to date.
- Bring experience in project administration, programme coordination, or operations support - ideally in a technology-driven environment (required).
- Have strong organisational and administrative skills, with the ability to manage multiple workstreams and meet tight deadlines (required).
- Have excellent attention to detail, with confidence, maintaining project documentation to a high standard (required).
- Have clear and professional written communication skills, able to draft meeting notes, updates, and stakeholder communications concisely and with structure (required).
- Are comfortable working cross-functionally with a wide range of stakeholders, and confident coordinating across teams to keep processes moving (required).
- Are proficient in Microsoft 365 (required).
- Have a genuine interest in AI and technology transformation (required).
- Jira and Confluence experience for planning, reporting, and programme administration (nice-to-have).
- Exposure to governance, risk, or compliance processes (nice-to-have).
- Prior experience in a fast-paced technology or transformation environment (nice-to-have).
- Hybrid working style – work in the modern and comfortable office as well as work from home office.
- Neat benefits & bonus package.
Playtech plc is one of the world's largest gambling technology companies, providing software, platforms and content to online and land-based operators. Founded in 1999 and registered in the Isle of Man, it supplies casino, live casino, sportsbook, bingo and poker products, along with its IMS player-management platform. The company also runs B2C operations, most notably the Snaitech business in Italy. Listed on the London Stock Exchange, Playtech employs thousands of people across offices worldwide.
