Customer Service Associate
Playtech Managed Services’ Customer Service is on the lookout for an open-minded Customer Service Associate fluent in English, with top-notch communication skills. This role involves providing exceptional customer support and care to clients, addressing their queries through various channels.
- Provide exceptional customer support and care to our clients.
- Address queries from existing customers via chat, email, and phone calls (e.g., log-in issues, payments, withdrawals, bonuses, responsible gambling, and general terms and conditions).
- Employ a professional and friendly approach in assisting with queries.
- Be empowered to resolve any customer issue.
- Adhere to our company's procedures and uphold our high standards.
- Achieve predetermined personal and team targets.
- Keep your job knowledge current.
- Are fluent in English, with a preference for British and Irish accents.
- Personal interest in Sports.
- Have experience in online customer support.
- Possess strong computer literacy.
- Excel in communication and multitasking skills.
- Describe yourself as a team player who is open to sharing knowledge and supporting colleagues.
- Are motivated to achieve preset goals and targets.
- Have the flexibility to work shifts to accommodate both your personal and professional commitments.
- Contribution and achievements by offering performance bonuses and ample opportunities for internal growth.
- Employees' health and well-being through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program and food, travel, and wellness allowances.
- Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge.
- Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals.
- Celebrating life events with additional bonuses such as newlywed, and baby bonuses.
Playtech plc is one of the world's largest gambling technology companies, providing software, platforms and content to online and land-based operators. Founded in 1999 and registered in the Isle of Man, it supplies casino, live casino, sportsbook, bingo and poker products, along with its IMS player-management platform. The company also runs B2C operations, most notably the Snaitech business in Italy. Listed on the London Stock Exchange, Playtech employs thousands of people across offices worldwide.