Onboarding Manager
Ready to level up your career? Playtech Managed Services is seeking an experienced Onboarding Manager responsible for the design, configuration, and optimization of compliant onboarding flows across regulated markets. Your influential mission. You will... Own and continuously optimize the end‑to‑end customer onboarding journey across markets, from registration through verification and activation. Configure and manage onboarding logic and flows within internal and external platforms, ensuring alignment with risk‑based and regulatory requirements. Own and optimize the functional use of third‑party onboarding providers, ensuring they are correctly configured and fit for regulatory purpose. Translate regulatory and compliance requirements into practical, efficient onboarding solutions that balance risk control and customer experience. Drive onboarding changes based on regulatory updates, risk insights, operational feedback, and market expansion needs. Assess the impact of onboarding changes on conversion, fraud, compliance risk, and operational performance. Act as a key cross‑functional partner, clearly communicating onboarding logic to Risk, Compliance, Product, R&D, Operations, and commercial teams.
- Own and continuously optimize the end‑to‑end customer onboarding journey across markets, from registration through verification and activation.
- Configure and manage onboarding logic and flows within internal and external platforms, ensuring alignment with risk‑based and regulatory requirements.
- Own and optimize the functional use of third‑party onboarding providers, ensuring they are correctly configured and fit for regulatory purpose.
- Translate regulatory and compliance requirements into practical, efficient onboarding solutions that balance risk control and customer experience.
- Drive onboarding changes based on regulatory updates, risk insights, operational feedback, and market expansion needs.
- Assess the impact of onboarding changes on conversion, fraud, compliance risk, and operational performance.
- Act as a key cross‑functional partner, clearly communicating onboarding logic to Risk, Compliance, Product, R&D, Operations, and commercial teams.
- Bring proven experience in customer onboarding, KYC, or registration flows within regulated, multi‑market environments.
- Have hands‑on experience working with configurable back‑office platforms (such as IMS or similar systems) and third‑party verification providers.
- Strongly understand risk‑based onboarding principles and can apply regulatory requirements in a practical, business‑oriented way.
- Demonstrate solid analytical thinking, with the ability to assess system logic, data flows, and the impact of changes before implementation.
- Operate confidently within complex rule‑based systems, workflows, and configurable tools beyond theoretical documentation.
- Show a high level of ownership, accountability, and attention to detail in high‑responsibility, regulated settings.
- Are calm, structured, and confident in challenging assumptions constructively when compliance, risk, or customer trust is involved.
- Contribution and achievements by offering performance bonus and ample opportunities for internal growth.
- Employees' health and well-being through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program and food, travel, and wellness allowances.
- Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge.
- Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals.
- Celebrating life events with additional bonuses such as newlywed, and baby bonuses.
Playtech plc is one of the world's largest gambling technology companies, providing software, platforms and content to online and land-based operators. Founded in 1999 and registered in the Isle of Man, it supplies casino, live casino, sportsbook, bingo and poker products, along with its IMS player-management platform. The company also runs B2C operations, most notably the Snaitech business in Italy. Listed on the London Stock Exchange, Playtech employs thousands of people across offices worldwide.
