CRM Coordinator
Description
We are looking for an energetic, passionate and enthusiastic Co-ordinator. You will support the Head of CRM in delivering promotional campaigns and marketing activity for all player groups across multiple touchpoints for our brands.
Responsibilities
- Working with the Head of CRM to plan, organize, execute and analyze promotional and lifecycle campaigns to the current customer database across all sites.
- Work with the CRM team to implement the promotional strategy, ensuring campaigns are within budget ensuring a positive return on investment.
- Work alongside the rest of the CRM team in planning and managing content on all aspects of the product through CMS tools.
- Work alongside multiple stakeholders across various locations to ensure requirements are met across campaigns and player groups.
- Assisting the Head of CRM in analysing and reporting on KPI’s with full campaign analysis for each promotion enabling the business to understand the effectiveness of the activity.
- Regular reviews of competitor promotions and best practice.
Requirements
- Previous experience in a similar role, preferably in the iGaming, fintech or tech industry (required).
- Experience of actively using and optimising CRM techniques including segmentation, campaign planning, implementation and evaluation (required).
- Good IT skills including strong experience of Microsoft Office (required).
- Experience with CRM channels; email, SMS, web push (required).
- Ability to work well under tight deadlines and multi-task (required).
- Experience of working with Optimove or Omega is a plus (nice-to-have).
- Good technical skills in HTML preferred (preferred).
- Experience of working with Content and/or Campaign Management Systems preferred (preferred).
- Creative eye (required).
- Analytical mind (required).
- Strong technical background (required).
Benefits
- Competitive salary with health benefits and health insurance.
- Attractive bonus packages.
- Continuous training and development to enhance your knowledge.
- Career development and growth.
- Flexible work.
- Social events.
- Health allowance.
- Diversity of roles, projects, and challenges.
- Excellent team-oriented, fun international work environment.
About Rhino Entertainment
Rhino Entertainment is an online gaming operator established in 2020, running a multi-brand strategy across several regulated jurisdictions. Its brands serve a growing number of markets with casino and online entertainment products built on modern technology. The company's multinational teams are based across Malta, North Macedonia, Spain and other countries. Rhino Entertainment is headquartered in Sliema, Malta.
