Customer Support Specialist / VBET - Mixed Shifts
The successful candidate will be working within a fast paced, exciting and highly productive environment. This is a demanding, responsible, varied, exciting and challenging role where a passion for customers, sport and betting is essential. The company has highly ambitious plans and is looking for a Customer Support Specialist to assist its customers by addressing any inquiries, concerns, or issues with a focus on Turkish speaking Customers.
This job requires working in rotating shifts: morning, evening, and night (10:00 - 18:00, 18:00 - 02:00, and 02:00 - 10:00).
- Deliver customer service through online and phone support.
- Follow up with customers to ensure their technical issues are resolved.
- Provide solutions to customers with the help of supervisors from different departments.
- Provide detailed information about websites, procedures, payments and requests.
- Inform customers about deals and promotions.
- Very good and precise written expression in Turkish and Armenian (required).
- Other languages are a big plus (preferred).
- Enjoy finding solutions to a variety of problems and supporting customers in a friendly and productive manner (required).
- Curiosity and interest in digital products and applications (required).
- Strong communication and organisational skills (required).
- High level of flexibility and adaptability to manoeuvre in a very dynamic environment (required).
- Competitive experience-based salary.
- Performance bonus.
- Coverage for the employee health insurance.
- Upskilling and reskilling trainings.
- Social events, corporate parties.
SoftConstruct is a technology developer founded by the Badalyan brothers in 2010, working across a range of IT sectors. The company originated several market-leading brands, including BetConstruct, FeedConstruct, SpringBME, Ucraft, Fasttoken and FastShift, which together make up the wider SoftConstruct group. Its best-known product, BetConstruct, supplies online gaming and sports betting software and services to operators worldwide. SoftConstruct employs over 5,000 people across more than 10 trademarks and numerous offices, and is headquartered in Yerevan, Armenia.