Head of Payments
As Head of Payments, you will own and drive our global payments strategy, ensuring our payment infrastructure supports business growth while delivering a seamless, reliable, and cost-effective experience for customers. You will be responsible for optimising payment performance, expanding our payment capabilities, and building the frameworks, processes, and team needed to scale efficiently.
- Develop and execute the company's payments strategy, aligning payment operations, provider relationships, and infrastructure with broader business objectives and growth plans.
- Own and continuously optimise our payments ecosystem, including payment service providers (PSPs), digital wallets, card processing, bank transfers, and alternative payment methods.
- Review and improve payments UI/UX as a product, identifying opportunities to reduce friction, increase conversion, and improve the overall customer payment experience.
- Optimise payment routing logic and provider performance to maximise approval rates while minimising processing costs across all key markets.
- Monitor payment performance at a PSP, issuer, and market level, identifying opportunities to improve rates, reduce declines, and increase payment reliability.
- Define and maintain the optimal provider mix for each market by balancing approval rates, processing fees, settlement structures, reliability, and customer preferences.
- Lead negotiations with PSPs, financial institutions, and payment partners to secure favourable commercial terms, lower costs, and improved service levels.
- Identify opportunities to reduce foreign exchange and settlement costs through local acquiring, alternative settlement structures, and provider optimisation.
- Take ownership of new PSP evaluations and integrations, ensuring successful implementation and ongoing performance management.
- Drive the payments localisation roadmap, including the rollout of local payment methods, local acquiring solutions, and market-specific optimisations as we expand into new territories.
- Build and maintain a payments performance framework, providing clear reporting and insights on approval rates, costs, routing effectiveness, provider performance, and overall payment health.
- Partner closely with Product, Tech, Finance, Operations, and Customer Support teams to deliver payments-related initiatives and improve payment functionality across both customer-facing and backend systems.
- Assist with strategic initiatives such as Project TrustFlow, leveraging payments expertise to design secure internal payment flows and reduce operational and financial risk exposure.
- Ensure compliance with relevant payment regulations and industry standards, including oversight of audits and security requirements where applicable.
- Establish scalable processes, documentation, and operational controls to improve efficiency, reduce key-person dependencies, and support future growth.
- Act as the company's primary subject matter expert for all payments-related matters, providing guidance and leadership across the organisation.
- Lead, mentor, and develop the payments function, including managing team members, defining clear ownership areas, setting measurable goals, and supporting long-term career development.
Ancient Gaming is a Malta-based iGaming company, founded in 2018, that designs and builds crypto-native casino and gaming products. It develops its own platforms and brands, combining game development, product design and blockchain technology to create original online gaming experiences. The company has grown into a globally distributed organisation of more than 150 people, headquartered in Ta' Xbiex, Malta. Ancient Gaming positions itself as a product-led studio focused on pushing the boundaries of digital engagement in the gambling sector.
