Game Ops Manager
Aristocrat is a global leader in gaming and entertainment technology, delivering innovative online casino content and platform solutions across regulated markets worldwide. The Game Ops Manager plays a key part in ensuring the successful day‑to‑day operation and performance of online casino products, acting as the main operational link between partners, game suppliers, and internal teams. With a strong hands‑on approach, the position focuses on game operations, promotions, compliance, and reporting, driving operational efficiency, partner satisfaction, and overall casino profitability.
- Own and manage the day-to-day operational running of the online casino(s) you’ll manage
- Oversee game operations, including game launches, configuration, RTP settings, limits, and availability
- Monitor key casino performance metrics (benchmarks)
- Organize promotions with game vendors to improve casino profitability
- Coordinate with Promotions/CRM Teams to ensure correct implementation and monitoring of casino promotions and campaigns
- Act as main operational point of contact with the clients (partners)
- Act as the main operational point of contact with key game suppliers
- Formulate and deliver gaming onboarding activities for new partners
- Define and deliver the gaming roadmap and content plans
- Drive the organization towards better levels of operational efficiency with a strong focus on execution
- Prepare weekly, monthly, quarterly and yearly reports
- This is a hands-on position.
- Must have experience working with back-end solutions.
- Strong understanding of gaming operations, including game configuration, testing, and supplier management.
- Knowledge of regulatory compliance in the gaming industry.
- Has worked with RTP configs, limits, or promo mechanics directly (not via ticketing only)
- Ability to work collaboratively with internal teams and external partners.
- Proficiency in preparing detailed reports and presenting findings to partners.
- Excellent written and verbal communication skills.
- Highly developed verbal, interpersonal, and written communication skills and able to relate to others, and maintain a friendly, professional, and courteous demeanor while assisting members and co-workers throughout the day.
- Demonstrated accuracy with consistent attention to detail.
- Possess independent judgment, discretion, and initiative in the absence of specific directions from management
- Thrives in a fast-paced, dynamic work environment and can work effectively and efficiently while maintaining a high level of member service
- Organized with excellent time-management skills
Aristocrat Leisure Limited is an Australian gaming and technology company and one of the world's largest providers of gambling products. Listed on the Australian Securities Exchange and headquartered in Sydney, it designs and manufactures electronic gaming machines and casino-management systems, and runs sizeable online real-money gaming (Aristocrat Interactive) and mobile games (Pixel United) businesses. Founded in 1953, the group employs more than 7,000 people across over 20 locations worldwide. It is the largest gaming-machine manufacturer in Australia and among the biggest slot-machine makers globally.
