Customer Success Manager
At Mindway AI, we develop award winning safer gambling solutions built on a unique combination of neuroscience, AI and expert psychological assessments. Our market leading solutions are designed to enable gambling operators to enhance player protection, adhere to regulatory requirements and maintain a sustainable player base. Our business is scaling at pace. With solutions running in 40 countries, 65 different international licence jurisdictions, our client base includes some of the biggest organisations in the gambling industry. We work across all gambling verticals, land based as well as online. Our solutions are built with flexibility in mind meaning that we can configure them to suit the individual requirements of all of our client partners. Development is at the forefront of what we do and we work in collaboration with our customers to continuously innovate new modules and functionality. Mindway AI is majority owned by the leading iGaming media group, Better Collective who improve the sports betting and gaming experience for bettors across the world. Better Collective is dedicated to creating a transparent and safe betting environment through innovative technologies and trusted platforms. Our team is made up of technical experts and well-connected commercial professionals dedicated to pushing the boundaries of what's possible in this space. With a collaborative and inclusive culture, we foster an environment where creativity and innovation can thrive. At Mindway AI, you will have the opportunity to work on impactful projects and be part of a team that's helping to shape the future of safer gambling. Join us if you're ready to embark on a journey of exploration and growth, where your contributions will make a meaningful difference.
- Develop and maintain strong relationships with key stakeholders within customer organisations to ensure they are satisfied with the products and services provided.
- Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of our products and services.
- Oversee customer accounts and work with the Business Development Managers to ensure timely renewal of contracts, upselling and cross-selling as appropriate to meet customer needs.
- Serve as a customer advocate within the company, providing feedback to relevant teams to enhance product effectiveness and customer satisfaction.
- Track customer satisfaction and engagement metrics; proactively address any issues to ensure high customer retention rates.
- Actively work to troubleshoot and resolve any issues experienced by customers; collaborate with support and technical teams as necessary.
- Collect and analyze customer feedback to continuously improve offerings and processes, ensuring they align with client needs.
- Bachelor’s degree or equivalent.
- Proven experience in Customer Success, Account Management, or related roles.
- Strong communication, presentation, and interpersonal skills.
- Excellent problem-solving abilities and a proactive approach to challenges.
- Understanding of and experience of working within the gambling industry preferred.
- Ability to work independently and as part of a team.
- Familiarity with customer success software and tools (e.g., CRM systems).
Better Collective is a digital sports media group operating a "House of Brands" of sports media, betting media and esports communities. Founded in Denmark in 2004 and headquartered in Copenhagen, it remains led by its original founders and has grown through acquisitions into a leading global sports media business with offices in more than 20 locations. Its brands - including HLTV, FUTBIN, Action Network, VegasInsider and the Latam-focused Futbol Sites network - engage a sports audience of over 450 million visits per month through news, video, podcasts and expert analysis. The group earns revenue primarily through performance marketing for sportsbooks, alongside advertising, subscriptions and partnerships. Better Collective is listed on Nasdaq Stockholm.
