AI Support Agent
We’re looking for AI Support Agents, a sharp tech-savvy communicator to act as the bridge between our AI and our customers. Your goal is to jump into AI chats when a human touch is needed to close a sale, and then use those insights to make the AI even smarter.
- Take over high-priority calls when the AI reaches its limit. You’ll be the person who turns a curious visitor into a paying customer.
- Write and refine the prompts and scripts that the AI uses. If the bot is getting stuck, you’re the one who fixes the logic.
- Watch customer interactions to see where people get frustrated or drop off. You’ll use data to suggest fixes that improve the overall experience.
- Collaborate with Marketing and Analytics to make sure our automated messages stay on-brand and actually drive results.
- Working hours: Monday to Sunday, 09:00-18:00 (2 days off per week).
- You know how to talk to people, handle objections, and guide them toward a purchase.
- You don’t need to be a coder, but you should be comfortable "tweaking" how an AI thinks and speaks.
- You enjoy looking at data to figure out why a conversation didn't go as planned.
- You can switch from "Sales Mode" to "Strategy Mode" without breaking a sweat.
- The role may require availability for five days per week within 24/7 shift rotation.
- Monthly (up to 50% of your salary) and annual bonuses
- Appreciation gifts (birthday, wedding, newborn, etc.)
- Up to 25 vacation days
- 6 undocumented sick leaves
- Medical insurance
- Sport card coverage (Multisport)
- Breakfast & snacks in the office
- Team events
- Great office location.
BrainRocket is a software development and design company founded in 2020 and headquartered in Limassol, Cyprus. It builds end-to-end technology products across industries including iGaming, fintech and marketing, covering platform development, payments, CRM, data and AI. The company employs more than 1,300 people, with additional offices in Malta, Poland, Portugal and Serbia, and has delivered over 100 products across 20 markets. BrainRocket positions itself as a full-cycle technology partner engineering software built for scale and performance.
