Data Support Team Lead
We are looking for an experienced Data Support Team Lead to manage and develop a team responsible for ensuring the accuracy, availability, and reliability of data across our casino operations. This role combines hands-on technical expertise (especially in SQL) with leadership responsibilities, supporting business-critical systems and data workflows.
- Lead, mentor, and develop a team of Data Support Specialists.
- Act as the main point of contact for data-related incidents, requests, and escalations.
- Ensure high data quality and integrity across gaming, player, and financial datasets.
- Write, optimize, and maintain complex SQL queries for data analysis and troubleshooting.
- Monitor data pipelines and resolve data discrepancies or failures.
- Collaborate with Data Engineers, Analysts, Product, and Operations teams.
- Implement and improve data support processes, SLAs, and documentation.
- Analyze recurring issues and drive continuous improvement initiatives.
- Participate in on-call rotation if required.
- 3+ years of experience in data support / data operations / analytics.
- 1+ year of experience in a leadership or team lead role.
- Strong proficiency in SQL (mandatory) – ability to write complex queries, joins, window functions, and optimize performance.
- Experience working with large datasets and relational databases (e.g., PostgreSQL, MySQL, MS SQL Server).
- Understanding of data pipelines, ETL processes, and data warehousing concepts.
- Strong analytical and problem-solving skills.
- Experience in the casino, iGaming, or gaming industry is highly preferred.
- Ability to work in a fast-paced, 24/7 operational environment.
- Strong leadership and team management skills.
- Excellent communication and stakeholder management.
- Ability to prioritize and manage multiple tasks under pressure.
- Detail-oriented with a strong sense of ownership.
- Learning and development opportunities and interesting challenging tasks
- Relocation package (tickets, staying in a hotel for 2 weeks and visa relocation support for our employees and their family members)
- Private medical coverage including inpatient, outpatient, dental care, annual check-ups, maternity support
- Sport membership benefit (the most diverse sports and wellness offering in Europe with more than 50+ activities)
- Opportunity to develop language skills and partial compensation for the cost of English and Spanish language classes (for localization purposes)
- Birthday celebration present
- Time for proper rest, with 24 non-business days per year and additional 6 paid sick days
- Competitive remuneration level with annual review
- Teambuilding activities
BrainRocket is a software development and design company founded in 2020 and headquartered in Limassol, Cyprus. It builds end-to-end technology products across industries including iGaming, fintech and marketing, covering platform development, payments, CRM, data and AI. The company employs more than 1,300 people, with additional offices in Malta, Poland, Portugal and Serbia, and has delivered over 100 products across 20 markets. BrainRocket positions itself as a full-cycle technology partner engineering software built for scale and performance.
