Program Manager
We are looking for a mature person with a high sense of ownership and good stakeholder management skills, a person who can work autonomously with a minimum level of direction, a person who enjoys contributing to improving the company's efficiency and making a difference. We consider candidates with a background in project/program/team management, change/transformation management, operations, process improvement, and various leadership roles.
- Projects are completed with no delays or reasonable delays are agreed and confirmed in advance with the stakeholders.
- PMO guidelines are strictly followed: Necessary project documentation is in place and up to date (Weekly detailed project plan, Requirements, etc).
- All project-related JIRA tasks are in place and up to date - initiatives, epics, bugs;
- Weekly reporting is done;
- Necessary project ceremonies and communications are conducted: project kick-off, weekly project sync and demos, project sign-off, handover to operations and closure.
- Escalations, if needed, are done timely and in a proper way;
- Use recommended tools: slack channel, confluence, JIRA, g-mail.
- Control project scope, timeline, resources, risks;
- Control your loading and proactively provide clear and justifiable information on your loading, assignments, plans, and capacity to your manager - ask load more or unload or keep the loading as is;
- Contribute to the corporate improvement/transformation projects when required (tools, processes, reporting, etc).
- Clearly understand who are your stakeholders for every project and have a list of them;
- Regularly inform the stakeholders through public communication channels (slack, g-mail) about the project progress, project risks, any significant project changes.
- Facilitate decision making;
- Manage stakeholder expectations and gather stakeholder feedback.
- Lead development teams resource planning for your stream;
- Handle scope changes for the stream;
- Provide reporting for the stream progress;
- Lead Quarterly Planning;
- Gather information about risk escalation and highlight it to the Delivery Manager.
- 5+ years in program or project management (prior experience in Banking and Payments is highly valued);
- Experience with payments integrations and coordinating diverse creative and technical teams;
- Project control and execution;
- Change and stakeholder management.;
- Clear communication appropriate for audience level;
- Conducting effective meetings;
- Design business processes;
- Conflict resolution;
- Decision-making.
- Be transparent, positive, open, friendly, and ready to help;
- Good sense of ownership, be proactive;
- Be quick and reliable;
- Maintain high quality of work results;
- Tolerance to changes.
- Advanced written and spoken English is required
- Modern office in New Belgrade
- Relocation package for international candidates
- 24 vacation days annually
- 6 sick days without medical certificate
- Premium Health Insurance (coverage up to 5,000 EUR annually)
- Sports package (FitPass membership)
- Language classes: Serbian (company-covered)
- Company covered lunch provided 5 days a week
- Special occasion gifts: birthday, wedding, newborn
- Learning & Development budget
- Corporate events: international parties, team buildings, activities
- Career growth opportunities in a fast-growing company
BrainRocket is a software development and design company founded in 2020 and headquartered in Limassol, Cyprus. It builds end-to-end technology products across industries including iGaming, fintech and marketing, covering platform development, payments, CRM, data and AI. The company employs more than 1,300 people, with additional offices in Malta, Poland, Portugal and Serbia, and has delivered over 100 products across 20 markets. BrainRocket positions itself as a full-cycle technology partner engineering software built for scale and performance.
